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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable customer experiences and ensure smooth operations.
- Company: Join Mecca, a vibrant company focused on exceptional service and teamwork.
- Benefits: Competitive pay, discounts, career development, and a fun work environment.
- Why this job: Be a key player in delivering memorable experiences while leading an energetic team.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Exciting opportunities for growth and a supportive workplace culture.
The predicted salary is between 25800 - 43200 £ per year.
Overview
As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment. Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.
Responsibilities
- Lead and motivate the team to deliver exceptional service and memorable customer experiences.
- Manage shifts and optimise team performance to ensure smooth operations.
- Foster a welcoming, energetic, and customer-centric work environment.
Qualifications
- Strong leadership skills with a customer-first mindset
- Ability to engage and inspire your team
- Organised and proactive in a fast-paced environment
Details
- Employment type: Full-time
- Seniority level: Mid-Senior level
- Job function: General Business
- Industries: Gambling Facilities and Casinos
Compensation and Benefits
- Competitive Salary: £12.44 / hour
- Real contracts from 8 to 35 hours – no zero-hour contracts
- Paid breaks
- Employee Rewards platform with discounts on travel, shopping, and dining
- 50% discount on food and soft drinks for you and up to three friends
- Pension and Life Assurance
- Company Sick Pay Scheme
- Access to an Employee Assistance Programme and in-venue Mental Health First Aiders
- Funded Apprenticeships and training for career development
- Uniform provided – new design launched in 2024
Location: Swansea, Wales, United Kingdom
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Team Leader employer: Mecca
Contact Detail:
Mecca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mecca's social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in creating those unforgettable customer experiences.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. We want to hear how you can inspire others and keep that customer-first mindset at the forefront.
✨Tip Number 3
Be ready to discuss your shift management skills! Prepare examples of how you've optimised team performance in fast-paced environments. This will show that you can keep things running smoothly while keeping the energy high.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Mecca family and contributing to that fun and rewarding workplace.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: When you're writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and created a positive environment for customers and colleagues alike.
Be Customer-Centric: Remember, the customer is at the heart of everything we do! Use your application to demonstrate your customer-first mindset. Share examples of how you've gone above and beyond to create memorable experiences for customers.
Keep It Organised: In a fast-paced environment like ours, organisation is key. Make sure your application is well-structured and easy to read. This shows us that you can manage shifts and optimise team performance effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mecca
✨Know the Company Inside Out
Before your interview, make sure you research Mecca thoroughly. Understand their values, mission, and what makes them unique in the gambling industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer-Centric Mindset
Since the role focuses on creating memorable customer experiences, be ready to discuss how you prioritise customer satisfaction. Share specific instances where you went above and beyond for customers, and how you encourage your team to do the same.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Mecca. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
