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- Tasks: Lead a team to create unforgettable customer experiences and ensure exceptional service.
- Company: Join Mecca, where fun meets fantastic service in a vibrant environment.
- Benefits: Enjoy competitive pay, discounts, and career development opportunities.
- Why this job: Empower your team while making a real impact on customer satisfaction.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Flexible hours with no zero-hour contracts and a supportive workplace culture.
The predicted salary is between 28000 - 42000 £ per year.
As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment. Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.
Benefits:
- Real contracts from 8 to 35 hours – no zero‑hour contracts!
- Competitive Salary – £13.51 / hour
- Industry‑leading Employee Rewards platform, offering discounts on travel, shopping, and dining and much more
- 50% discount on food and soft drinks for you and up to three friends
- Pension and Life Assurance
- Company Sick Pay Scheme
- Access to an Employee Assistance Programme and in‑venue Mental Health First Aiders
- Funded Apprenticeships and training for career development
- Uniform provided – fantastic new design launched in 2024
Responsibilities:
- Friday collections
- Slots promotions & stay‑to‑play organisation
- KYC control
- TESS reporting
- SG training of team members
- Performance reporting
Qualifications:
- Strong leadership skills with a customer‑first mindset
- Ability to engage and inspire your team
- Organised and proactive in a fast‑paced environment
Team Leader in Taunton employer: Mecca
Contact Detail:
Mecca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Taunton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mecca's social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in creating those unforgettable experiences.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. We want to hear how you put customers first and created a fun environment. Be ready to share these examples during your chat!
✨Tip Number 3
Dress to impress but keep it casual! You want to look professional while still fitting into the energetic atmosphere at Mecca. A smart-casual outfit can show that you’re serious about the role but also ready to have some fun.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to stand out and show that you’re keen on joining the team. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader in Taunton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and inspired your team in the past, so share specific examples that showcase your customer-first mindset.
Be Organised and Proactive: In a fast-paced environment like ours, being organised is key! Use your application to demonstrate how you manage your time and tasks effectively. A well-structured application will show us that you can handle the responsibilities of the Team Leader role.
Connect with Our Values: Make sure to align your application with our core values. We’re all about creating unforgettable experiences for our customers, so express your passion for customer service and how you plan to put them at the centre of everything we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mecca
✨Know the Company Culture
Before your interview, take some time to research Mecca's values and culture. Understanding their focus on customer experience and team motivation will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've successfully led a team in the past. Highlight situations where you motivated your team or improved customer service, as this will demonstrate your fit for the Team Leader role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like managing a busy shift or resolving a customer complaint. Practising these scenarios can help you articulate your thought process and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
