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- Tasks: Lead a dynamic team to create unforgettable gaming experiences for our guests.
- Company: Join Mecca, a community-focused brand with over 60 years of history.
- Benefits: Earn £13.60 per hour, enjoy 50% off food, and access career development.
- Other info: Be part of a supportive culture that values growth and high performance.
- Why this job: Make a real impact while working in a fun, fast-paced environment.
- Qualifications: Strong people skills and experience in hospitality or retail leadership.
The predicted salary is between 28000 - 30000 £ per year.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing online, we put our customers at the heart of everything we do.
We are looking for exceptional people to join our Team Leaders, who will run their area on shift, setting the pace and standards so every guest has a brilliant experience.
Benefits and Offers- Competitive Salary: £13.60 per hour + Amazing Perks
- Real contracts from 8–35 hours (no zero hour contracts)
- Paid breaks
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Career development opportunities
- Uniform provided
- Front line leadership: brief, position, and motivate your team during live service.
- Service excellence: achieve shift KPIs (customer satisfaction, speed of service, cleanliness).
- Operational flow: ensure the right people, right place, right time; manage breaks and micro rota changes.
- Coaching in the moment: recognise great service; give immediate, practical feedback.
- Safety & compliance: complete checks; expedite incidents promptly.
- Strong people skills with a customer first mindset.
- Organised, proactive, and calm in a fast paced environment.
- Experience guiding a team in hospitality/retail/leisure.
- We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks.
- Induction program to familiarize you with Mecca values and culture.
- People‑Focused Culture: supportive and nurturing work environment.
- High‑Performing Culture: join a team that embraces high performance.
- Exciting Project Work: opportunity to make a meaningful impact.
- Emphasis on Growth: fostering individual and team growth to succeed and excel.
We are committed to being an inclusive employer, ensuring that we understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please reach out to us ahead of your interview.
Team Leader - Gaming in Swansea employer: Mecca
Contact Detail:
Mecca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Gaming in Swansea
✨Tip Number 1
Get to know the company culture before your interview. Check out Mecca's social media and website to see how they engage with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a tough situation. Being able to share these stories will demonstrate your capability as a Team Leader.
✨Tip Number 3
Be ready to discuss how you would ensure service excellence. Prepare some ideas on how you would achieve KPIs like customer satisfaction and speed of service. This shows you're proactive and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application is seen by the right people. Plus, it shows you’re serious about joining the Mecca family!
We think you need these skills to ace Team Leader - Gaming in Swansea
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for bringing people together shine through. We want to see how you can create unforgettable experiences for our guests, so share any relevant stories or examples that highlight your strong people skills.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use bullet points or short paragraphs to break up the text. We appreciate clarity, so get straight to the point about your experience in hospitality or retail and how it relates to the Team Leader role.
Highlight Your Leadership Experience: We’re looking for someone who can motivate a team and ensure service excellence. In your application, mention any previous leadership roles you've had, and describe how you’ve successfully guided a team in a fast-paced environment. This will show us you’re ready to take charge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture before you apply.
How to prepare for a job interview at Mecca
✨Know the Company Inside Out
Before your interview, take some time to research Mecca. Understand their values, culture, and what makes them unique in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate strong people skills. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Be ready to discuss how you can inspire others to achieve service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage operational flow and ensure safety compliance. Think of specific scenarios where you had to make quick decisions or provide immediate feedback. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.