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- Tasks: Lead a vibrant team to create unforgettable bingo and event experiences for customers.
- Company: Join Mecca, a fun and energetic workplace focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, paid breaks, discounts, and career development opportunities.
- Why this job: Be at the forefront of creating memorable moments while empowering your team.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Exciting entry-level role with real contracts and fantastic career growth potential.
The predicted salary is between 27000 - 42000 £ per year.
As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment. Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.
Responsibilities
- Lead and motivate the team to deliver exceptional service
- Manage shifts and schedules
- Build strong relationships with colleagues
- Ensure a welcoming and energetic environment for customers
Benefits
- Real contracts of 39 hours – no zero‑hour contracts
- Competitive salary – £13.06 / hour
- Paid breaks
- Industry‑leading Employee Rewards platform with discounts on travel, shopping, dining and a 50% discount on food and soft drinks for you and up to three friends
- Pension and Life Assurance
- Company Sick Pay Scheme
- Access to an Employee Assistance Programme and venue Mental Health First‑Aiders
- Funded Apprenticeships and training for career development
- Uniform provided – fantastic new design launched 2024
Qualifications
- Strong leadership skills with a customer‑first mindset
- Ability to engage and inspire your team
- Organised and proactive in a fast‑paced environment
- Confident candidate with experience in event planning, sales & execution; microphone experience ideal
Seniority level: Entry level
Employment type: Full‑time
Job function: General Business
Industries: Gambling Facilities and Casinos
Location: Swansea, Wales, United Kingdom
Team Leader - Bingo & Events in Swansea employer: Mecca
Contact Detail:
Mecca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Bingo & Events in Swansea
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mecca's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in creating those unforgettable experiences.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a challenging situation. We want to hear how you put customers first and created a fun environment. Be ready to share these examples during your chat!
✨Tip Number 3
Dress to impress but keep it casual! You want to look professional while still fitting into the energetic vibe of Mecca. A smart-casual outfit can show that you’re serious about the role but also ready to have some fun.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Team Leader - Bingo & Events in Swansea
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and created a positive environment, so share specific examples that showcase your ability to lead from the front.
Customer-Centric Approach: Since putting the customer at the centre of everything we do is key, emphasise your customer service skills. Tell us about times when you went above and beyond to ensure customers had a fantastic experience – we love hearing those stories!
Be Organised and Proactive: In a fast-paced environment like ours, being organised is crucial. Share how you manage shifts and schedules effectively, and any tools or methods you use to stay on top of things. This will show us you're ready for the challenge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mecca
✨Know the Company Inside Out
Before your interview, make sure you research Mecca thoroughly. Understand their values, mission, and what makes them unique in the bingo and events industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, your ability to motivate and inspire your team is crucial. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you put the customer first and created a positive environment for both staff and customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Think of scenarios where you had to manage conflicts, adapt to changes, or ensure exceptional service under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Enthusiasm
During the interview, let your passion for creating unforgettable customer experiences shine through. Be energetic and engaging, as this reflects the welcoming atmosphere Mecca aims to provide. Remember, they’re looking for someone who can bring fun and positivity to the team!
