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IT Support Specialist
Mecc Alte UK | Oakham, Rutland | Full-time, on-site
What we offer:
£38k-40k dependant on experience.
25 days holiday plus Public Holidays
5% employer pension contribution
4x salary death in service benefit
Profit Bonus Scheme
EAP (Employee Assistance Programme)
Mecc Alte UK is part of the Mecc Alte Group, one of the world's leading independent manufacturers of alternators. Our UK team in Oakham works closely with Group HQ and colleagues across the globe, and we're looking for a dependable, hands-on IT professional to join us.
About the role
This is a varied, people-facing role at the heart of our business. You will be responsible for keeping our systems, networks and users running smoothly, working as part of a small, close-knit IT team reporting to IT/SAP Supervisor. This is a fully on-site based role at our Oakham site, so you'll be right there with the people you support, which is exactly how we like it.
We're looking for someone who takes real pride in their work, follows things through to the finish, and enjoys being part of a team that pulls together. This is a great opportunity to put your mark on IT support and various projects, being the go-to expert.
What you'll be doing
- Providing first-line support to colleagues in person, remotely and over the phone, resolving hardware, software and network issues through our ticketing system
- Managing user accounts and access across Microsoft 365, Active Directory and SAP, including joiners, movers and leavers
- Setting up and maintaining laptops, desktops, mobiles, printers and telephony (VoIP)
- Supporting SAP users, user access and data reporting across departments
- Carrying out routine maintenance, patching, backups and disaster recovery testing
- Keeping our environment secure xsabvtc with endpoint protection, firewalls and encryption, and helping colleagues stay cyber-aware
- Working with Group IT and third-party suppliers on escalations, improvements and new technology rollouts/projects
- Keeping our asset register, licences and support documentation accurate and up to date
What we're looking for
- Proven experience troubleshooting hardware, software and network issues
- Windows desktop and Server administration, including Active Directory and Group Policy
- Microso
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