Service Delivery Analyst in Nuneaton

Nuneaton Full-Time No home office possible

ain Duties and Responsibilities:

User Support & Service Delivery

Act as the first point of contact for all IT-related queries (excluding ERP), using the local web-based ticketing system (Spiceworks).
Provide daily responsive user support, ensuring issues are resolved in line with Group and Local processes.
Install, repair, and support all on-site computer systems by diagnosing hardware/software issues, replacing components, and performing upgrades.
Provide end-user training, support, and guidance where required.
Manage New Starter and Leaver processes, including inductions,

Contact Detail:

Mecalac I FAYAT Group Recruiting Team

Location: Nuneaton