Key Account Manager | Merthyr Tydfil

Kepak is a global food company serving international retailers and food service household names with prime cuts of meat, on-trend food concepts and ready-for-market convenience foods.

We are seeking a motivated individual to join our Meat Division UK Commercial team as a Key Account Manager. You will be able to interface with our key accounts in the UK and work closely with account directors and the Commercial Director, playing a crucial role in managing client relationships and driving revenue growth for the business.

The role can be fully remote, but the successful candidate will be expected to travel to our Merthyr Tydfil site on a weekly basis. Other regular travel will include Kepak Meat Division sites in the UK: McIntosh Donald in Aberdeen and Bodmin site in Cornwall, and assigned accounts head office locations around the UK.

Key Responsibilities:

• Proactively manage and build customer relationships and deliver an excellent service to them, guaranteeing prompt and professional communication to address all inquiries.
• Deliver exceptional sales coordination and follow-up to create a smooth customer journey.
• Proactively strive to enhance customer service standards and refine sales support processes.
• Monitor customer satisfaction and coordinate the resolution of any complaints.
• Stock management and sales forecasting: Review of forecasted demand plan and stock availability to maintain customer service level and manage stock movements.
• General sales administration – order processing, maintenance and administration of price files, promotion calendars, management and recording of claims.
• Prepare presentations and collect market data including both desk and field market research.
• Proactively assist with NPD (new product development) processes including new line forms, pricing setup, code management.
• Proactively contribute to the sales/order closing process with existing accounts.
• Prepare monthly/weekly reports for the commercial team ensuring the accuracy of data.
• Project work: Coordination and management of continuous improvement projects within the team.

Requirements

• Availability to travel as required within the UK.
• Exceptional customer relationship management and professionalism.
• Strong communication skills are essential.
• Ability to thrive in a fast-paced environment.
• Previous experience in a same or similar role within the food manufacturing industry.
• Excellent organisational skills, attention to detail and time management capability.
• Ability to work on own initiative to find solutions to day-to-day issues that arise.
• Ability to review and analyse data and prepare reports.
• Self-motivated with a strong work ethic.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications.

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