At a Glance
- Tasks: Lead high-impact client engagements and drive marketing analytics strategies for top brands.
- Company: Join Measured, a pioneer in media measurement and optimisation with a dynamic culture.
- Benefits: Enjoy 100% remote work, competitive rewards, flexible time off, and opportunities to give back.
- Other info: Be part of a diverse team that values curiosity, integrity, and employee belonging.
- Why this job: Make a real impact by guiding clients through innovative marketing strategies and data-driven insights.
- Qualifications: 7+ years in client services, expertise in marketing analytics, and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
- Description
- About Measured
Measured is the pioneer and leader of incrementality-based media measurement and optimization.
Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, test, plan, and optimize over $35 billion in full-funnel media investments.
Measured’s unique combination of automated experimentation, media mix modeling, and industry-leading expertise helps marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, accuracy, and efficiency.
The Role
This senior role is responsible for leading high-impact, executive-level client engagements across a portfolio of Measured’s top brands, owning the delivery and strategic application of our marketing analytics framework.
As a senior leader within a customer-success-driven organization, you will represent the full breadth of Measured’s technology, services, and thought leadership in every interaction.
You will operate as the primary account leader and trusted advisor, bringing deep expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management.
You will guide clients through sophisticated measurement strategies, ensure successful platform adoption, and influence executive decision-making through data-driven insights.
In close partnership with our technical Solutions team, you will oversee requirements gathering, platform deployment, and solution design.
You will also collaborate directly with Product, shaping new features, championing client needs, and contributing original ideas grounded in real-world marketing challenges.
Success in this role requires a highly experienced operator who thrives in a fast-moving startup environment, is confident navigating ambiguity, and is capable of independently driving outcomes at both strategic and tactical levels.
Senior CS leaders are expected to interpret complex performance signals, conduct rigorous experimental analysis, provide forward-looking media guidance, architect client-specific technology roadmaps, and manage the full lifecycle of client relationships with precision and accountability.
At Measured, we equip every team member with best-in-class technology to fuel extraordinary outcomes.
We expect our team to continuously evolve alongside these tools, using AI as a partner for momentum and innovation — raising the bar on everything we build.
Our people own the final voice, judgment, and accountability behind every deliverable.
Requirements
- Own gross revenue retention and net revenue retention goals within your book of business.
- Own day to day client relationship across seniority levels for a portfolio of 10+ Measured brands.
- Develop a strong relationship with clients based on value add, expertise and being a trusted partner.
- Manage adoption across all stakeholders for Measured products and services.
- Provide internal product feedback based on existing and potential client use cases.
- Deliver client training curriculum.
- Provide and interpret marketing performance reviews for clients.
- Design and interpret in-market experiments across addressable media channels.
- Provide optimization insights and budget recommendations to turn insights into client value.
- Support internal CS initiatives, e. g. engagement and adoption model, onboarding playbooks, product training materials etc.
- Ideal Experience
- 7+ years of experience with client services management.
- Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics.
- Familiarity with ad-tech and Mar Tech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools.
- Demonstrated experience in deploying, managing, and growing scope of complex engagements focused on marketing measurement.
- Excellent written and verbal communication skills including advanced Excel and Power Point skills.
- Minimum BA/BS or equivalent.
- Independent decision maker. Can take calculated risks and deal with ambiguity.
- Takes initiative to improve and try new things
- Ability to work independently with minimal supervision within a strong team environment
- Comfortable with rapid change
- Values diversity and integrity
Benefits
- 100% Remote
- Competitive Total Rewards and flexible paid time off
- Opportunities to give back through Measured for Good
- Engaged, diverse, and curious culture
- Award-winning technology powered by an agile, collaborative team
Measured values curiosity, integrity, aiming for the extraordinary, customer obsession, and employee belonging.
Measured promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading products.
Measured is committed to providing equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, hairstyle, religion, sex, national origin, age, disability, genetics, or any other protected characteristics.
Sr. Manager, Customer Success (UK) in London employer: measured
Measured is an excellent employer for those looking to grow in the dynamic world of event management. With a supportive and creative work environment, employees are empowered to take ownership of their roles while enjoying the flexibility of a hybrid work model. Joining our team means being part of an ambitious company that values innovation and collaboration, all set against the vibrant backdrop of London.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Manager, Customer Success (UK) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at measured. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like measured before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr. Manager, Customer Success (UK) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to measured:Your cover letter is your chance to shine! Tell us why you want to work at measured specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at measured!
How to prepare for a job interview at measured
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
