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- Tasks: Lead customer onboarding from start to finish, ensuring smooth installations and handovers.
- Company: Join a forward-thinking tech company focused on customer success.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and streamlining onboarding processes.
- Qualifications: Experience in project management and technical onboarding is essential.
- Other info: Dynamic role with potential for career advancement and skill development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid, some site visits
Reports to: Head of Customer Success
Direct reports: 1 (installer manager)
The Role:
Own end-to-end customer onboarding – from readiness, installation, commissioning, to hand-off to in-life team, ensuring customers are onboarded efficiently, predictably, and with high quality. This role combines project management, onboarding execution, and onboarding-related technical issue ownership.
Core responsibilities:
- End-to-end Onboarding ownership
- Own the delivery of the as-sold scope from contract signature through successful commissioning and hand-off to the in-life team
- Define and project manage onboarding timelines, milestones, and dependencies
- Ensure installations are completed correctly, sockets configured, and data flowing reliably before handover, with the support of a direct report (installer manager)
- Ensure onboarding scope, expectations, and delivery are clear and delivered to agreed quality
- Project planning, tracking & governance
- Develop and maintain project plans, including timelines, milestones, dependencies, and critical paths
- Identify and manage risks, issues, and actions, escalating when required
- Ensure all parties understand their responsibilities, deadlines, and required inputs
- Provide clear, consistent project updates to internal and external stakeholders
- Onboarding technical issue ownership
- Own all technical issues that occur during onboarding
- Triage, prioritise, and resolve onboarding-related issues
- Work cross-functionally, and directly with engineering/support where required
- Handover to Customer Success
- Ensure the post-deployment environment is stable and fully commissioned
- Provide in-life team with complete documentation, configuration details, and site-level insights
- Transition customers smoothly into BAU support with no outstanding technical or operational issues
- Process & scalability
- Standardize onboarding workflows and templates, and further develop the existing “Onboarding Playbook”
- Work with relevant departments e.g. Sales, Tech on cross-functional process improvements that improve onboarding speed, quality, or costs
- Reduce variance and manual effort in onboarding
- Identify recurring onboarding blockers and drive fixes
- Continuously improve “time to value” (shipping/installation/commissioning/rulesets)
Success metrics:
- Time to value
- Number of re-works and site visits
- Number of onboarding issues resolved without CSM / Tech involvement
- Onboarding predictability (on-time delivery)
- Handoff quality to CSM
Experience:
- Strong background in project delivery, implementation, or technical onboarding within SaaS, IoT, hardware, energy, or technology environments
- Proven track record managing multiple concurrent deployments with technical components
- Experience coordinating multi-disciplinary teams across engineering, field services, IT, and customer stakeholders
Required skills & traits:
- Strong project management and prioritisation (planning, risk management, dependencies, governance)
- Comfort owning technical issues end-to-end, including ability to run and interpret WiFi or network readiness surveys (training provided)
- Confidence managing conversations involving networks, connectivity, installation constraints or commissioning requirements e.g. VLANs, SSIDs, port requirements and whitelisting
- Excellent communication across all levels: from electricians to senior customer contacts
- Track-record influencing internal stakeholders to keep delivery on track, and improve systems, processes and team practices
- Highly organized, process-driven, strong documentation habits and attention to detail
- Strong drive to resolve blockers and keep projects on track
- Calm and structured approach under pressure and ambiguity
What success looks like after 6 months:
- Onboarding timelines, quality and costs are predictable
- Minimal onboarding-related interruptions to CSMs and support tickets raised post handover to in-life
- Updated onboarding playbooks with learnings
- Customers reach in life with confidence and clarity
Onboarding Manager in Reading employer: measurable.energy
Contact Detail:
measurable.energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Onboarding Manager role.
✨Tip Number 2
Show off your project management skills! When chatting with potential employers, share specific examples of how you've successfully managed onboarding processes or resolved technical issues. This will help them see you as the perfect fit for the job.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the Onboarding Manager position.
✨Tip Number 4
Apply through our website! We’ve got all the latest openings, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Onboarding Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Manager role. Highlight your project management experience and any technical onboarding skills that match what we're looking for. We want to see how your background aligns with our needs!
Showcase Your Communication Skills: Since this role involves working with various stakeholders, it's crucial to demonstrate your excellent communication abilities. Use examples in your application that show how you've effectively communicated across different levels in previous roles.
Highlight Problem-Solving Experience: We love candidates who can tackle challenges head-on! Share specific instances where you've resolved technical issues or managed risks during a project. This will show us you're ready to own those onboarding-related hiccups.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at measurable.energy
✨Know the Onboarding Process Inside Out
Make sure you understand the entire customer onboarding journey, from contract signature to hand-off. Familiarise yourself with common challenges and solutions in onboarding, especially in technical environments like SaaS or IoT.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed projects in the past. Highlight your ability to define timelines, manage risks, and keep stakeholders informed. Be ready to discuss specific tools or methodologies you’ve used.
✨Demonstrate Technical Savvy
Brush up on technical concepts related to networking and installation, such as VLANs and SSIDs. Even if you’re not an engineer, showing that you can communicate effectively about these topics will impress the interviewers.
✨Prepare for Scenario-Based Questions
Think about potential onboarding issues that could arise and how you would handle them. Be ready to discuss how you would triage and resolve technical problems while keeping all parties informed and engaged.
