Mears Group is seeking a Customer Service OOH Agent in Manchester (Ardwick). The role supports Local and Central Government contracts, handling housing, repairs, ASB and transport enquiries.
You will respond by phone and email, ensure accurate information capture, and resolve issues within SLA/KPI targets while upholding GDPR standards. The position is full-time, 1-year fixed-term, 37.5 hours weekly, with a 2-week rotating shift pattern including evenings and some weekend work.
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Evening/Weekend Customer Service Agent — Govt Contracts in Manchester employer: mearsgroup
Mears Group is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to providing meaningful support to vulnerable communities, employees enjoy a collaborative work culture, comprehensive training opportunities, and the unique advantage of working in the vibrant city of Glasgow, where they can make a real difference in people's lives.
