At a Glance
- Tasks: Support vulnerable individuals to avoid homelessness and transition into stable accommodation.
- Company: Mears Housing Management, dedicated to making a difference in the community.
- Benefits: Generous annual leave, volunteering opportunities, and staff discounts.
- Other info: Join a diverse team committed to equal opportunities and community support.
- Why this job: Make a real impact by helping those in need and supporting their journey to independence.
- Qualifications: Experience in housing or welfare services, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Location: North Yorkshire (Selby, Scarborough & Goole) – Field based
Salary up to £29,856.80 per annum plus £3,500 car allowance
Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am – 5pm. Expected to be on patch by 8.30am. Exception to take part in the OOH rota: 1 in 7 weeks covering Monday to Monday.
About The Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This front‑line role combines administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.
Key Responsibilities
- Manage your own diary and property portfolio
- Carry out property inspections
- Raise work orders for repairs (including void properties) and follow up on completed work
- Balance administrative responsibilities with direct support work
- Maintain regular contact with service users through face‑to‑face visits and telephone calls
- Encourage engagement with appointments and support services
- Support service users with health, finances, repairs, and the move‑on process
- Assist with appointments and referrals, including providing fallback support where necessary
- Help service users find and secure appropriate accommodation
- Arrange food parcels and ensure access to essential resources
- Assess individual and family needs and identify appropriate support packages to maintain independence
- Contribute to a front‑line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
- Incident reporting where welfare concerns occur and identify any safeguarding issues
- Clean void properties to turn around
Role Criteria
- Demonstrable experience in a similar role within housing, support, or welfare services
- Strong communication skills with both clients and colleagues
- Ability to manage conflict and challenging situations effectively
- Proficiency in Microsoft Office and general IT competence
- Ability to work independently and use your own initiative
- Good understanding of local support services and housing pathways
- Strong focus on safeguarding
- Strong time management and ability to balance competing priorities
- A full UK Driving Licence (essential for travel between properties and appointments)
- Naturally supportive, trustworthy, empathetic, and patient approach
- Resilience, teamwork
- Strong organisational skills and attention to detail
- Flexible to travel and support Scunthorpe area
Benefits We Can Offer
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day
- Volunteering Leave – paid volunteering in the community
- Staff perks with Mears Rewards – discounts up to 10% on groceries, holidays, eye test vouchers, Share save scheme and more
- Family friendly policies
Additional Requirements
To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points.
Background Checks
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require relevant identification, including proof of address, references, a valid passport and proof that you have lived in the UK for the last 5 years.
Equal Opportunities
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer and support the Armed Forces Covenant. We celebrate diversity and are dedicated to equal opportunities for all.
Resident Welfare Officer in York employer: Mears
Mears Housing Management is an exceptional employer, offering a supportive and inclusive work environment for those passionate about making a difference in the lives of vulnerable individuals. With competitive benefits such as 25 days annual leave, paid volunteering opportunities, and a strong focus on employee growth, Mears fosters a culture of teamwork and resilience. Working in North Yorkshire, you will have the chance to engage directly with the community while enjoying the flexibility and autonomy that comes with being a Resident Welfare Officer.
