Mears is recruiting a Customer Services Team Leader to manage a team in Manchester, delivering high-quality support across repairs, rents, tenancies and related services. You will coach and develop agents, ensuring compassionate handling of vulnerable customers and a first-time fix approach that meets SLAs.
You will lead by example in a busy OOH service environment, using Microsoft 365 and performance data to monitor delivery, drive improvement and maintain a people-first culture across local
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Customer Services Team Lead - Empathetic & Results-Driven in Manchester employer: Mears
As a leading employer in the healthcare sector, we offer our Commercial Gas Engineers a competitive salary of up to £50,000 a year, alongside a supportive work culture that prioritises employee well-being and professional development. Working within the Kent and Medway NHS sites, you will benefit from a collaborative environment that encourages growth and innovation, ensuring that your contributions make a meaningful impact on the community.
