Helpdesk Operator

As a Helpdesk Operator working with the London Borough of Havering, you will be based in our Rainham branch. Your responsibilities will include providing administration and helpdesk support, managing communications with clients, team members, and subcontractors, and ensuring efficient scheduling of works orders through our in-house system. You will allocate repair works to trade operatives and ensure all tasks are completed with minimal turnaround time.

Main Duties:

1. Answering calls from residents and booking appointments for operatives.
2. Assisting with email responses and diary management for supervisors and surveyors.
3. Performing other administrative responsibilities within the branch.

Role Criteria:

• Experience in a call centre environment.
• Good customer service skills.
• IT literacy.
• Ability to work independently or as part of a team.

All roles require candidates to have the right to work in the UK. Mears does not currently sponsor visas. Candidates will also undergo relevant DBS/security checks before employment.

Benefits:

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day organized as a thank you from the executive team.
• Paid volunteering leave to support community involvement.
• Staff discounts through Mears Rewards, including discounts on groceries, holidays, eye tests, and more.

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