Contract Manager (Empty Homes / Voids & Disrepair)
Location: Dartford
Salary: £61,505 per annum
Hours: 42.5 hours per week
"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company".
Role Criteria
- Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project
- Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company’s commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities
- End-to-end management of Responsive repairs across a range of occupied homes
- Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings
- Oversight of KPIs, reporting, and service delivery standards
- Handling client queries and managing resident complaints effectively
- Supporting and engaging operatives and branch teams to achieve high-quality outcomes
What we’re looking for
- Experience in Voids
- Proven Skills & Knowledge in the following:
- Interpersonal and communication.
- People management with ability to lead & mentor others.
- Problem solving & results orientated.
- Planning and organisational.
- Ability to negotiate and influence.
- IT literate with confident oral and written communication skills.
- Sector H&S regulations
- Proven track record of capital / programmed works management & delivery.
- Proven track record of commercial and performance management.
- Ability to manage multiple sites & contracts.
- Proven track record of working in a customer focused environment.
- Experience of contract/project management including:
- Motivating & inspiring a diverse workforce.
- Building & maintaining a strong control environment incorporating business governance, risk management processes (registers and BCP) and adherence to Scheme of Delegated Authority (SODA).
What we offer
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Company Van, Fuel Card and Uniform
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Contract Manager in Dartford employer: Mears
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