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- Tasks: Join our Night Shift team as a Customer Service OOH Agent, helping customers with various enquiries.
- Company: Mears is dedicated to providing exceptional service and support to vulnerable communities.
- Benefits: Enjoy 25 days annual leave, free parking, and discounts on groceries and holidays.
- Why this job: Make a real difference in people's lives while working in a supportive and friendly environment.
- Qualifications: Basic IT skills and a passion for customer service are essential; experience is a plus.
- Other info: Fully office-based role with great transport links and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
The Customer Service Agent is responsible for delivering high-quality, customer-focused support across a range of Local and Central Government contracts. This includes handling enquiries related to housing, repairs, ASB, transport, and other services. The role requires compassion, empathy, and a commitment to resolving issues effectively, particularly when supporting vulnerable customers.
Role Criteria
Location Details
Mears Benefits:
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Customer Service OOH Agent employer: Mears
Contact Detail:
Mears Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service OOH Agent
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable customers. Understanding their challenges and how to communicate effectively can set you apart during the interview process.
✨Tip Number 2
Highlight your interpersonal skills in conversations. Practice active listening and empathy, as these are crucial for a role that focuses on quality interactions over metrics.
✨Tip Number 3
Be prepared to discuss your problem-solving abilities. Think of examples where you've taken ownership of an issue and successfully resolved it, as this aligns with the expectations of the role.
✨Tip Number 4
Show your enthusiasm for working night shifts. Be ready to explain why you're suited for this schedule and how you plan to maintain your energy and focus during those hours.
We think you need these skills to ace Customer Service OOH Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Service OOH Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Interpersonal Skills: Since the role emphasises great interpersonal skills, provide specific examples in your application that demonstrate your ability to connect with customers, especially in challenging situations. Use anecdotes that reflect your compassion and empathy.
Highlight Relevant Experience: If you have previous customer service experience, make sure to detail it in your CV. If not, focus on transferable skills from other roles that showcase your problem-solving abilities and willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also reflects your understanding of the company's values and culture. Mention how you can contribute to their mission of providing quality interactions with customers.
How to prepare for a job interview at Mears
✨Show Empathy and Compassion
Given the nature of the role, it's crucial to demonstrate your ability to connect with vulnerable customers. Share examples from your past experiences where you successfully helped someone in need, highlighting your empathetic approach.
✨Highlight Your Problem-Solving Skills
Prepare to discuss specific instances where you've taken ownership of an issue and resolved it effectively. This will showcase your determination to help and your ability to work under pressure, which is essential for this position.
✨Familiarise Yourself with Key Performance Indicators
Understand the importance of KPIs in customer service roles. Be ready to discuss how you have met or exceeded targets in previous jobs, and express your willingness to adapt to the performance metrics set by the company.
✨Demonstrate Strong Communication Skills
Since the role involves significant interaction via phone and email, practice articulating your thoughts clearly and professionally. You might want to prepare a few scenarios where effective communication made a difference in your customer interactions.
