Contract Manager

Contract Manager

Milton Keynes Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team managing repairs in occupied homes, ensuring quality and resident satisfaction.
  • Company: Mears is the UK's largest provider of repairs and maintenance services, focused on people.
  • Benefits: Enjoy 25 days annual leave, paid volunteering leave, and exclusive staff perks.
  • Why this job: Join a dynamic team making a real difference in communities with a strong focus on quality.
  • Qualifications: Experience in housing repairs, strong leadership skills, and a valid driving licence required.
  • Other info: Candidates must pass DBS checks; no visa sponsorship available.

The predicted salary is between 36000 - 60000 £ per year.

About the Role

Based in Milton Keynes, this role involves managing our Milton Keynes Council contract with a focus on damp and mould remediation, health and safety compliance, and statutory inspections. You will ensure that our housing stock meets legal and regulatory standards, oversees contractor performance, manages budgets, and liaises with residents to ensure high-quality service delivery. Strong technical knowledge of building compliance and experience in contract management within the housing or property sector are essential.,

Key Responsibilities

  • Manage all aspects of contract delivery in line with contractual obligations and evolving legislation, including Awaab’s Law
  • Oversee performance, budget control, programme timelines, and health and safety compliance
  • Ensure full adherence to government guidance on damp, mould, and condensation
  • Lead and develop direct labour and supply chain resources to maximise efficiency
  • Ensure timely and accurate reporting to both Mears and client stakeholders
  • Promote a customer-first culture through professional conduct, site standards, and communication
  • Drive high levels of customer satisfaction and meet contractual KPIs
  • Manage employee performance, coach team members, and ensure compliance with HR policies
  • Lead and manage the delivery of damp, mould, and condensation remediation works across residential properties.
  • Coordinate with internal teams, contractors, and consultants to ensure timely and high-quality service delivery
  • Build strong relationships with clients, service users, and local communities
  • Essential Experience

  • Proven track record in capital/programmed works or repairs and maintenance
  • Strong commercial and performance management experience
  • Ability to manage multiple contracts and sites simultaneously
  • Experience in a customer-focused environment
  • Preferred Experience

  • Experience managing damp, mould, and condensation contracts
  • Background in social housing
  • Experience working with local authority clients
  • Strong leadership and people management skills
  • In-depth knowledge of health and safety regulations, including COSHH
  • Expertise in building safety, planning, and problem-solving
  • Excellent communication and negotiation abilities
  • IT literate with strong organisational and decision-making skills
  • Preferred Qualifications

  • ILM Level 4 or equivalent in Leadership & Management
  • IOSH or equivalent health and safety certification
  • CIOB Building Safety Management
  • What we offer

  • 25 days annual leave plus bank holidays
  • Private medical care
  • Annual Mears Fun Day – a company-wide thank you event
  • Paid Volunteering Leave to support causes you care about
  • Mears Rewards – staff perks including discounts on groceries, holidays, eye tests, and more
  • Share Save scheme and family-friendly policies
  • This is your opportunity to take a lead role in a dynamic, purpose-driven team.
  • Join Mears and help us deliver repairs that really make a difference.

    All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

    To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

    Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

    Contract Manager employer: Mears

    At Mears, we pride ourselves on being a leading employer in the housing maintenance sector, offering a supportive work culture that prioritises employee well-being and professional growth. Our Milton Keynes team enjoys comprehensive benefits, including generous annual leave, paid volunteering opportunities, and a vibrant company-wide event to celebrate our achievements. Join us to make a meaningful impact while advancing your career in a dynamic and purpose-driven environment.
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    Contact Detail:

    Mears Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Contract Manager

    ✨Tip Number 1

    Familiarise yourself with the specific challenges and standards in the housing and property maintenance sector. Understanding the nuances of responsive repairs will help you demonstrate your expertise during discussions.

    ✨Tip Number 2

    Network with professionals in the housing sector, especially those who have experience in responsive repairs. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.

    ✨Tip Number 3

    Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've handled client queries and resident complaints effectively.

    ✨Tip Number 4

    Research Mears and their values thoroughly. Being able to articulate how your personal values align with theirs will show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.

    We think you need these skills to ace Contract Manager

    Leadership Skills
    Project Management
    Strong Communication Skills
    Organisational Skills
    Problem-Solving Skills
    Client Relationship Management
    Performance Management
    Understanding of Repair Standards
    Time Management
    Ability to Handle Complaints
    Team Engagement
    Knowledge of Housing Sector
    Adaptability
    Attention to Detail

    Some tips for your application 🫡

    Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Contract Manager position. Tailor your application to highlight relevant experience in managing repairs and leading teams.

    Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in responsive repairs and property maintenance. Provide specific examples of how you've successfully managed teams and handled client queries.

    Showcase Leadership Skills: Demonstrate your leadership style in your application. Mention any previous roles where you led a team, conducted performance reviews, or engaged with staff to achieve high-quality outcomes.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Mears

    ✨Showcase Your Leadership Skills

    As a Responsive Repairs Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience with performance reviews and one-to-ones.

    ✨Demonstrate Your Trade Knowledge

    With a strong trade background being essential, make sure to brush up on repair standards and relevant regulations. Be ready to discuss specific repairs you've overseen and how you ensured quality and safety.

    ✨Prepare for Client and Resident Interaction

    Excellent communication skills are key for this role. Think of scenarios where you've effectively handled client queries or resident complaints. Prepare to share these experiences to demonstrate your people-focused approach.

    ✨Organisational Skills Matter

    You'll need to manage multiple priorities, so be ready to discuss how you stay organised. Consider sharing tools or methods you use to keep track of KPIs and service delivery standards, as well as how you ensure your team meets these goals.

    Contract Manager
    Mears
    Location: Milton Keynes
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    M
    • Contract Manager

      Milton Keynes
      Full-Time
      36000 - 60000 £ / year (est.)
    • M

      Mears

      1000+
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