At a Glance
- Tasks: Lead disrepair works, ensuring efficient case management and high-quality outcomes.
- Company: Join Mears, a company dedicated to improving social housing standards.
- Benefits: Enjoy 25 days annual leave, volunteering opportunities, and staff perks.
- Other info: Dynamic team environment with a focus on performance and customer satisfaction.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in disrepair management and strong leadership capabilities required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced Disrepair Manager to join our team in Birmingham.
You will be responsible for leading the delivery of disrepair works, ensuring cases are managed efficiently, safely and to a high standard, with a strong focus on compliance and resolution.
This includes managing supervisors, operatives and subcontractors, overseeing disrepair cases and performance, ensuring works are completed within required timescales, maintaining quality standards and providing technical and operational leadership.
You will work closely with internal teams, legal representatives and stakeholders to ensure effective case management, mitigate risk and continuously improve service delivery.
With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in resolving complex property issues.
We’re looking for someone who is organised, proactive and focused on delivering high-quality outcomes, driving performance and maintaining high levels of customer and client satisfaction.
Duties
- Oversee delivery of disrepair works across occupied properties, ensuring cases are managed efficiently and resolved in line with required timescales
- Ensure all works are delivered safely, efficiently and to required quality and compliance standards
- Lead regular site visits and case reviews to monitor progress, resolve issues and drive performance against disrepair targets
- Manage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet case demand
- Oversee disrepair programmes and priorities, ensuring timely resolution and mitigation of legal risk
- Ensure full compliance with Health & Safety regulations, COSHH, company procedures and disrepair legislation
- Implement quality assurance processes, ensuring inspections are completed and remedial actions are taken promptly
- Provide leadership and direction to teams, supporting performance management, productivity and engagement
- Identify skills gaps and coordinate training and development to support disrepair service delivery
- Oversee adherence to HR policies including attendance, conduct and performance management
- Ensure effective management of company assets including vehicles, tools, PPE and materials
- Oversee material usage, procurement and cost control to support budget management and efficiency
- Monitor performance through system reporting, using data to drive improvements in case resolution, cost and quality
- Build and maintain strong relationships with clients, legal teams, internal stakeholders, subcontractors and suppliers
- Lead on contract mobilisation, compliance audits and continuous service improvement initiatives
- Manage budgets, forecasting and cost control, identifying efficiencies and reducing exposure to claims
- Provide operational cover and leadership support during peak periods or absence across the wider team
- Ensure teams engage in toolbox talks, training sessions and company communications
- Promote company values and maintain a professional, customer-focused service at all times
Role Criteria
- Previous experience in a Disrepair Manager, Disrepair Surveyor or similar management role within housing or property maintenance
- Proven track record of leading, monitoring and reporting on Health & Safety, compliance and disrepair case management activities
- Extensive experience managing disrepair cases, including damp & mould, and driving performance against legal and contractual timescales
- Relevant qualification (City & Guilds or equivalent) in a trade discipline
- Full, valid UK driving licence
- Strong understanding of Health & Safety regulations, including COSHH and safe systems of work
- Good working knowledge of Schedule of Rates, cost management and financial implications of disrepair works
- Strong understanding of housing disrepair legislation and compliance requirements
- Excellent interpersonal and communication skills, with the ability to engage effectively with clients, tenants and legal representatives
- Strong leadership capability with experience managing supervisors and developing high-performing teams
- Customer and client focused mindset with a commitment to service excellence and effective complaint resolution
- Commercial awareness with a results driven approach to cost control, performance and risk mitigation
- Strong planning, organisational and case management skills
- Ability to influence, negotiate and build relationships across internal teams, clients, contractors and legal stakeholders
- IT literate with confident oral and written communication skills
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
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Contract Manager in Birmingham employer: Mears
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StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Birmingham
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Mears, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Contract Manager at Mears.
We think you need these skills to ace Contract Manager in Birmingham
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Mears
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
