At a Glance
- Tasks: Support the team in delivering top-notch tenancy services and resolving complex issues.
- Company: Join a dynamic company committed to social value and community support.
- Benefits: Enjoy 25 days annual leave, fun team events, and exclusive staff perks.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by mentoring colleagues and enhancing customer experiences.
- Qualifications: Experience in supervisory roles and strong communication skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
We are looking for a confident and experienced Senior Advisor to join our In Tenancy and Move Outs team.
This is a key role where you will act as a senior point of support, helping ensure the smooth delivery of tenancy services while maintaining high levels of customer care and operational performance.
In this varied position, you will support the wider team through guidance, oversight and day to day coordination.
You will play an important part in resolving escalated issues, monitoring performance and ensuring service standards are consistently met, while also stepping in to provide cover where required.
Key responsibilities include
- Act as the first point of escalation for complex issues raised by team members
- Provide guidance, mentorship and support to colleagues handling challenging situations
- Build strong relationships with tenants, landlords and stakeholders through clear communication
- Carry out daily audits on caseloads, documentation and compliance to ensure accuracy and consistency
- Distribute workloads effectively to support team performance and service delivery
- Provide regional and administrative cover during periods of absence
- Produce and analyse reports on team performance and operational trends
- Identify process improvements to enhance efficiency and customer outcomes
- Ensure adherence to company policies, procedures and compliance requirements
- Liaise with contractors, service providers and internal teams to maintain smooth operations
Role Criteria
- Supervisory or team leader experience
- Administrative / Office based experience
- Excellent communication and problem-solving skills
- Ability to manage workloads and prioritise effectively in a fast-paced environment
- Confident in handling escalations and providing resolutions
- Good attention to detail with the ability to audit and analyse data
- Property or repairs experience is desirable but not essential
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- #J-18808-Ljbffr
Senior Advisor in Basingstoke employer: Mears
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