Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support managers in delivering seamless relocation services and managing customer expectations.
- Company: Join a dynamic team at Mears Housing Management, committed to excellence.
- Benefits: Enjoy 25 days annual leave, volunteering opportunities, and exciting staff perks.
- Why this job: Make a real difference by helping people transition smoothly into their new homes.
- Qualifications: Strong communication skills, IT literacy, and the ability to multitask effectively.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About the Role: As a Relocation Co-ordinator, you will support managers and deliver specified functions at various stages of the process. You will work across these various stages of occupancy and will be trained to work on any part of the process from beginning to end. Reporting to the Team Leader, this position is responsible for providing a seamless, high quality and well-coordinated relocation service to give the best possible first impression to our users and the client, including negotiating preferred tenancy terms and ensuring conditions of offer are met, managing demanding customers and competing priorities and always demonstrating professionalism and diplomacy.
Duties:
- Deliver an exceptional service to our customers and clients including managing and meeting expectations. This will require effective objection handling skills and the ability to build professional relationships over the phone that demonstrate efficiency and empathy, while working to strict protocols.
- Deliver the service to meet all contractual and performance targets including working to tight time frames and ensuring properties meet quality standards.
- Ensure effective service delivery from partners and contractors through a collaborative approach, conducting follow-ups to ensure properties meet scheme standards before move in and providing office support for field staff.
- Ensure all data and records are accurately recorded and kept updated to a professional standard through case updates.
- Finalise commercially astute terms of tenancy and ensure that Landlords and agents meet their pre-tenancy obligations, delivering updates and escalating cases as required to ensure full resolution.
- Contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
- Take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and issues.
- Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management.
- Ensure full compliance with Mear’s code of conduct, contractual terms and group policies & procedures.
Role Criteria:
- Good communication skills both written and verbal.
- IT Literate with experience using all Microsoft packages.
- Ability to multitask and prioritise.
- Organised with great attention to detail.
- Ability to work well under own initiative as well as part of a team.
Benefits we can offer you:
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies.
Relocation Co-ordinator in Basingstoke employer: Mears
Contact Detail:
Mears Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relocation Co-ordinator in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the relocation industry on LinkedIn or at local events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Relocation Co-ordinator role. Keep it concise and highlight your skills in managing customer expectations and delivering exceptional service.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly and express your interest. We love seeing candidates take the initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can deliver high-quality service and contribute to our team.
We think you need these skills to ace Relocation Co-ordinator in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relocation Co-ordinator role. Highlight your relevant experience and skills that match the job description, like your ability to manage customer expectations and handle objections.
Showcase Your Communication Skills: Since this role requires great communication skills, use your application to demonstrate how you effectively communicate both in writing and verbally. Share examples of how you've built professional relationships or resolved conflicts in the past.
Be Detail-Oriented: Attention to detail is key in this position. Ensure your application is free from typos and errors, and consider including specific examples of how you've maintained high standards in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company!
How to prepare for a job interview at Mears
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Relocation Co-ordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to delivering exceptional service.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that demonstrate your ability to handle objections and build relationships over the phone. Think of specific situations where you’ve successfully managed demanding customers or resolved conflicts.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage competing deadlines. Share examples of how you've kept records updated and ensured compliance with protocols in previous roles. This will show your potential employer that you can handle the fast-paced environment.
✨Bring Ideas for Improvement
During the interview, don’t hesitate to share suggestions for improving service delivery or team performance. This shows that you’re proactive and invested in contributing to the team's success, which is a quality they value highly.
