At a Glance
- Tasks: Support customers in their housing journey and manage property allocations.
- Company: Join Mears Group, a leader in housing management across the UK.
- Benefits: Enjoy 25 days annual leave, fun events, and discounts on everyday expenses.
- Other info: Diverse and inclusive workplace with opportunities for community volunteering.
- Why this job: Make a real difference in people's lives by providing essential housing solutions.
- Qualifications: Experience in lettings or estate agency and strong customer service skills.
The predicted salary is between 32068 - 32068 £ per year.
Salary: £32,068.42 per annum plus £3,500 car allowance
Contract: Full time, 12-month fixed term contract
Hours: Full time, 37.5 hours, Monday to Friday, 8.30am – 5pm
We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
Location: Basingstoke
About The Role
We are looking for a Property Advisor to deliver a frontline housing service, supporting customers at various stages of their tenancy journey. This role plays a key part in sourcing, assessing and allocating properties to ensure contractual targets are achieved while maintaining a high standard of customer service. Working primarily from the Basingstoke office, you will manage a varied caseload and build strong relationships with property providers and partners. Occasional travel to properties and alternative areas nationally may be required.
Key Responsibilities Include:
- Building relationships with letting agents and landlords
- Procuring properties in line with scheme requirements
- Managing a caseload of applications to secure suitable accommodation
- Managing a portfolio of housing stock and allocating appropriate accommodation
- Ensuring accurate and up to date records through case updates and stock audits
- Delivering regular reporting and escalating risks as appropriate
- Developing relationships with new and existing property providers and third parties
- Supporting colleagues and undertaking ad hoc projects when required
- Ensuring compliance with Mears code of conduct, contractual terms and group policies and procedures
Role Criteria:
- Experience within lettings or estate agency
- Strong customer service experience
- Ability to manage a large workload and work under pressure
- Good organisational and administrative skills
- Full UK driving licence
- Entitlement to work within the UK required; no visa sponsorship offered
Benefits We Can Offer You:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Access to EAP Counselling sessions
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply.
Property Advisor in Basingstoke employer: Mears
At Mears Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Basingstoke, our team enjoys generous benefits such as 25 days of annual leave, volunteering opportunities, and a fun day to celebrate our hard work, all while making a meaningful impact in the housing sector. Join us in our mission to provide social and affordable housing solutions, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Property Advisor in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property sector and let them know you're on the hunt for a Property Advisor role. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This can help you get noticed and show your enthusiasm for the industry, plus it’s a great way to learn about job openings before they’re advertised.
✨Tip Number 3
Prepare for interviews by practising common questions related to property management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Property Advisor in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Advisor role. Highlight your experience in lettings or estate agency, and showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how your skills align with our mission. Keep it friendly and professional – we love a personal touch!
Showcase Your Organisational Skills:Since this role involves managing a varied caseload, make sure to highlight your organisational and administrative skills in your application. We need someone who can juggle tasks like a pro while keeping everything on track!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with Mears. We can't wait to hear from you!
How to prepare for a job interview at Mears
✨Know Your Stuff
Before the interview, make sure you understand the role of a Property Advisor inside out. Familiarise yourself with housing management services, tenancy journeys, and the importance of building relationships with landlords and letting agents. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service experience is key for this role, prepare examples from your past work where you've gone above and beyond for customers. Think about how you managed difficult situations or built rapport with clients. This will demonstrate your ability to handle the varied caseload you'll encounter as a Property Advisor.
✨Organisational Skills Matter
The job requires managing a large workload under pressure, so be ready to discuss how you stay organised. Bring up any tools or methods you use to keep track of tasks and deadlines. You might even want to mention specific instances where your organisational skills led to successful outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in property allocation, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
