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For Companies At a Glance
- Tasks: Manage customer inquiries and deliver top-notch service while developing your communication skills.
- Company: Leading housing and care services provider in Rotherham.
- Benefits: Earn while you learn with annual leave and driving lesson contributions.
- Why this job: Kickstart your career with hands-on experience and a Customer Service Specialist qualification.
- Qualifications: Strong communication skills and a willingness to learn; Maths and English assessments required.
- Other info: Fixed-term apprenticeship with great opportunities for personal and professional growth.
The predicted salary is between 800 - 1400 £ per month.
A leading housing and care services provider in Rotherham seeks an Apprentice Customer Liaison Officer. This fixed-term apprenticeship offers hands-on experience managing customer inquiries, developing communication skills, and providing high-quality service delivery.
The role includes a course for a Customer Service Specialist qualification and benefits such as annual leave and driving lesson contributions.
Candidates must have strong communication skills and a desire to learn, with assessments in Maths and English required.
Customer Service Apprentice (Level 3) – Liaison & Support in Rotherham employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice (Level 3) – Liaison & Support in Rotherham
✨Tip Number 1
Get to know the company! Research their values and services so you can show genuine interest during interviews. This will help us stand out as candidates who are not just looking for any job, but specifically want to be part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, we should prepare by role-playing common customer scenarios. This will boost our confidence and help us articulate our thoughts clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the company values most in their apprentices.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight how our skills match the specific needs of the Customer Service Apprentice role.
We think you need these skills to ace Customer Service Apprentice (Level 3) – Liaison & Support in Rotherham
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for customer service! Share any experiences or examples that highlight your communication skills and eagerness to learn. We love candidates who are genuinely excited about the role.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Apprentice role. Use keywords from the job description and relate your skills to what we’re looking for. This shows us you’ve done your homework and understand what we need.
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and long-winded sentences. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mears Group
✨Know the Company Inside Out
Before your interview, take some time to research the housing and care services provider. Understand their mission, values, and the specific services they offer in Rotherham. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication skills are key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Willingness to Learn
This apprenticeship is all about growth and development. Be ready to discuss how you plan to approach learning new skills and adapting to challenges. Highlight any previous experiences where you've taken the initiative to learn something new, whether in school or in a job.
✨Prepare for Maths and English Assessments
Since assessments in Maths and English are required, brush up on your skills beforehand. You might be asked about basic calculations or comprehension during the interview, so having a few practice questions under your belt can boost your confidence and show you're prepared.
