Repairs Scheduler & Planner for Social Housing

Annual salary: up to £29,856.80

Location: Tower Hamlets

Full time / Permanent

Salary: £29,856.80 Per Annum

Hours: 42.5 hours Monday - Friday

Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.

Duties:

• Schedule operatives and subcontractors to ensure resources are used efficiently and repairs are completed on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Manage the repairs inbox, dealing with emails from tenants and the client.
• Handle damp and mould cases, speaking with tenants to assess whether their property is high-risk, liaising with the client, and issuing any required follow-on letters.
• Support the use of IT systems, ensuring operatives update their PDAs and that schedule-of-rates codes are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep all parties informed.
• Work closely with administrators, supervisors, and contractors to deliver a seamless service.
• Provide cover for other planners when required and attend meetings or training sessions as needed.
• Always adhere to company policies and Health & Safety requirements.
• Assist with reporting and performance monitoring to ensure KPIs and targets are achieved.
• Help prioritise emergency and urgent repairs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance purposes.
• Support continuous service improvement by suggesting ways to streamline planning and scheduling processes.

Role Criteria:

• Previous Planning experience
• Experience in Building maintenance processes
• Experience in Social housing
• Experience working in a fast-paced, pressurised environment
• Strong IT skills with the ability to use job management and scheduling systems
• Excellent time management, organisational, and communication skills
• A customer-first approach with the ability to handle challenging situations

Benefits:

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.