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- Tasks: Support managers in delivering a seamless relocation service and manage customer expectations.
- Company: Join Mears Housing Management, a company committed to diversity and community support.
- Benefits: Enjoy 25 days annual leave, staff perks, and volunteering opportunities.
- Why this job: Make a real difference by helping people find their new homes.
- Qualifications: Strong communication skills, IT literacy, and the ability to multitask.
- Other info: Dynamic team environment with opportunities for personal development.
The predicted salary is between 20800 - 26000 £ per year.
Mears Housing Management in Basingstoke are currently looking to recruit a Relocation Co-ordinator. This exciting contract is to support managers and teams helping to deliver their Key Worker Accommodation service by providing some office management services.
About the Role:
As a Relocation Co-ordinator, you will support managers and deliver specified functions at various stages of the process. You will work across these various stages of occupancy and will be trained to work on any part of the process from beginning to end. Reporting to the Team Leader, this position is responsible for providing a seamless, high quality and well-coordinated relocation service to give the best possible first impression to our users and the client, including negotiating preferred tenancy terms and ensuring conditions of offer are met, managing demanding customers and competing priorities and always demonstrating professionalism and diplomacy.
Duties:
- Deliver an exceptional service to our customers and clients including managing and meeting expectations. This will require effective objection handling skills and the ability to build professional relationships over the phone that demonstrate efficiency and empathy, while working to strict protocols.
- Deliver the service to meet all contractual and performance targets including working to tight time frames and ensuring properties meet quality standards.
- Ensure effective service delivery from partners and contractors through a collaborative approach, conducting follow-ups to ensure properties meet scheme standards before move in and providing office support for field staff.
- Ensure all data and records are accurately recorded and kept updated to a professional standard through case updates.
- Finalise commercially astute terms of tenancy and ensure that Landlords and agents meet their pre-tenancy obligations, delivering updates and escalating cases as required to ensure full resolution.
- Contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance. Take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and issues.
- Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management.
- Ensure full compliance with Mear’s code of conduct, contractual terms and group policies & procedures.
Role Criteria:
- Good communication skills both written and verbal.
- IT literate with experience using all Microsoft packages.
- Ability to multitask and prioritise.
- Organised.
- Great attention to detail.
- Ability to work well under own initiative as well as part of a team.
Benefits we can offer you:
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
Relocation Co-ordinator employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relocation Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! As a Relocation Co-ordinator, you'll need to handle objections and build relationships. Role-play with a friend or use online resources to sharpen your verbal skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help.
We think you need these skills to ace Relocation Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relocation Co-ordinator role. Highlight your relevant experience and skills that match the job description, like communication and multitasking abilities. We want to see how you can bring value to our team!
Showcase Your Attention to Detail: As a Relocation Co-ordinator, attention to detail is key! When filling out your application, double-check for any typos or errors. A polished application reflects your professionalism and organisational skills, which are super important for this role.
Be Personable and Professional: In your written application, let your personality shine through while maintaining professionalism. We love candidates who can build relationships and demonstrate empathy, so don’t hesitate to share examples of how you've done this in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us. Plus, if you have any questions, we’re here to help every step of the way!
How to prepare for a job interview at Mears Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Relocation Co-ordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how you can contribute to the team.
✨Showcase Your Communication Skills
Since this role involves managing customer expectations and building relationships, be prepared to demonstrate your communication skills. Think of examples where you've effectively handled objections or resolved conflicts, as these will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to multitask and prioritise under pressure. Practice responses that highlight your organisational skills and attention to detail, as these are crucial for delivering a high-quality relocation service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance targets, or any upcoming projects. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
