At a Glance
- Tasks: Lead a dynamic Helpdesk team and ensure top-notch customer service.
- Company: Join Mears Group, a diverse and inclusive employer in Rainham, London.
- Benefits: Enjoy 25 days annual leave, staff perks, and volunteering opportunities.
- Other info: Exciting career growth in a supportive environment.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Strong customer service and management skills required.
The predicted salary is between 30000 - 30975 £ per year.
Location: Rainham, London.
Contract: Permanent, Full-Time.
Hours: 42.5 per week, Monday to Friday, 8:00am – 5:00pm.
About the Role
We are seeking a customer‑focused and enthusiastic Helpdesk Team Leader to act as the link between the Helpdesk Operators and the Management Team. This is an exciting opportunity for someone who wants to take ownership of a team and put their own stamp on the role. The ideal candidate will possess strong multitasking skills and be able to prioritise their workload effectively.
Role Responsibilities
- Provide administrative support to Helpdesk Operators.
- Lead, manage, motivate and support staff to deliver contractual requirements.
- Deliver performance reviews and one‑to‑ones and report to the line manager.
- Arrange and support training for Helpdesk Operators.
- Ensure all records and IT data on systems remains updated.
- Overall responsibility for the delivery of a customer‑focused service to our service users.
- Overall responsibility for the coordination of Helpdesk Operators.
Role Criteria
- Excellent customer service skills.
- Good Microsoft Office skills.
- Willingness to complete ad‑hoc tasks as required.
- Previous administrative experience.
- Previous management experience.
Benefits
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day.
- Volunteering Leave to undertake paid volunteering.
- Staff perks with Mears Rewards: discounts up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, and more.
- Family‑friendly policies.
- Access to EAP counselling sessions.
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorser Award for the Career Transition Partnership.
Helpdesk Team Leader in Rainham employer: Mears Group
Mears Group is an excellent employer, offering a supportive work culture that prioritises safety and compliance in the field. With generous benefits such as a company van, fuel card, and 25 days of annual leave plus bank holidays, employees are encouraged to maintain a healthy work-life balance while growing their skills in a dynamic environment across Northeast England.
