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- Tasks: As a Planner, you'll manage diaries, handle calls, and ensure smooth operations for repairs.
- Company: Join Mears, the UK's largest provider of repairs and maintenance services, dedicated to community support.
- Benefits: Enjoy 25 days annual leave, paid volunteering, staff discounts, and family-friendly policies.
- Why this job: Be part of a stable team making a real impact in social housing while developing your skills.
- Qualifications: Previous planning and diary management experience, excellent customer service, and strong organisational skills required.
- Other info: Mears values diversity and supports veterans transitioning into civilian careers.
The predicted salary is between 22700 - 28600 £ per year.
Annual salary: up to £27,583.40
Planner
Dartford
Full Time, Permanent
Salary up to £27,583,40 per annum.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.
About the Role:
As a Planner you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. This local contract covers Redbridge council within the social housing sector.
A Planner within our Dartford branch. You will be doing admin duties, WIP management, will be taking and receiving call, receiving and responding email, raising repairs, planning works, ensuring operatives have a full diary of jobs every day, liaising with operatives and sub-contractors, ensuing all the follow-on work required and plan in if operatives need to go back to site.
Day to day duties:
- Taking Calls from clients
- Taking calls from residents
- Booking appointment into operative diaries
- Speaking with Operatives to confirm materials to ensure jobs can be completed
- Reviewing emergences to ensure these have been completed by the out of hours team
- Ensuring Operatives diaries are fully booked 2 weeks in advance
Role Criteria:
- Previous experience in Planning
- Experience in Diary management
- Building maintenance experience
- Experience with working in call centre
- Good Customer Service Skills
- Experience of working in a pressurised environment and dealing with challenging situations
- Good time management, planning & organisational skills.
- Good on computerised systems.
- Good written, verbal, questioning & interpersonal skills.
- Strong customer experience ethos.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you.
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies
Apply below or to discuss your application further; contact:
Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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Planner employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Familiarise yourself with the social housing sector, particularly in relation to Redbridge council. Understanding the specific needs and challenges of this community will help you demonstrate your commitment and suitability for the role during any discussions.
✨Tip Number 2
Brush up on your diary management skills. Since the role involves ensuring operatives have a full diary of jobs, being able to discuss effective scheduling techniques and how you handle last-minute changes can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples where you've successfully handled challenging situations or provided excellent support, as these experiences will be crucial in demonstrating your fit for the Planner position.
✨Tip Number 4
Network with professionals in the planning and maintenance sectors. Engaging with others in similar roles can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Planner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Planner position. Tailor your application to highlight relevant experience in planning, diary management, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous planning experience, particularly in building maintenance or similar sectors. Mention specific examples where you successfully managed diaries or handled challenging situations.
Showcase Your Skills: Make sure to demonstrate your strong time management, organisational skills, and proficiency with computerised systems. Use bullet points to make these skills stand out in your application.
Personalise Your Application: Address your application to Laura Bourne and include a brief introduction about why you are interested in the role at Mears. A personal touch can make your application more memorable.
How to prepare for a job interview at Mears Group
✨Showcase Your Planning Experience
Make sure to highlight any previous planning experience you have during the interview. Discuss specific examples where you successfully managed diaries or coordinated schedules, as this is crucial for the Planner role.
✨Demonstrate Customer Service Skills
Since the role involves handling calls and emails from clients and residents, be prepared to discuss your customer service experience. Share instances where you effectively resolved issues or provided exceptional support.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle pressure and challenging situations. Think of examples from your past where you successfully navigated difficult circumstances, especially in a call centre or planning context.
✨Familiarise Yourself with the Company
Research Mears and its services, particularly in the social housing sector. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
