Mears Group in Peterborough seeks a Customer Liaison Officer to connect residents, the Council and field teams, ensuring residents are informed, supported and engaged during maintenance works. You will handle enquiries and complaints, coordinate communications, gather feedback and help deliver excellent customer service.
Key duties include promoting resident engagement, supporting social value initiatives, maintaining accurate records, and ensuring complaints are resolved within target times.
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Resident Engagement & Liaison Officer in Peterborough employer: Mears Group
Mears Group is an excellent employer, offering a dynamic work environment in Dartford that prioritises employee growth and development. With a strong commitment to service excellence, employees benefit from hands-on leadership opportunities, a supportive team culture, and the chance to make a meaningful impact in the community through high-quality maintenance services.
