At a Glance
- Tasks: Transform complex data into actionable insights and drive performance improvements.
- Company: Join Mears, a purpose-driven team making a real difference.
- Benefits: Enjoy 25 days leave, private medical care, and staff perks.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be at the forefront of data analytics and influence strategic decisions.
- Qualifications: Experience in data science, Power BI, and customer performance metrics required.
The predicted salary is between 31101 - 31101 £ per year.
Annual salary: up to £31,101.84
Location: Milton Keynes
Salary: £31,101.84 per annum
Hours: 42.5 hours per week
Fulltime – Office based - permanent Monday – Friday
About the Role
We're seeking a highly analytical and results-driven professional with proven experience in data science and business intelligence. You’ll turn complex datasets into actionable insights, support strategic decision-making, and drive performance improvements through advanced analytics. Proficiency in Power BI, Excel, and customer performance metrics is essential. You’ll collaborate across teams, identify trends, and deliver clear, impactful reports that shape business strategy. A strong grasp of customer satisfaction analytics and a proactive, problem-solving mindset are key to success in this role.
Role Criteria
- Proven experience in analytics and data science, delivering actionable insights from complex datasets
- Strong background in data analysis and reporting to support strategic decision-making
- Proficient in business intelligence tools, especially Power BI, for creating interactive dashboards and reports
- Advanced spreadsheet skills (Excel and Google Sheets), including use of formulas, pivot tables, and data visualization
- Highly numerate and confident in interpreting and communicating results of numerical analysis
- Skilled in collaborating with internal teams and departmental leads to understand needs and align on goals
- Experienced in partnership, alliance, and cross-functional collaborative working
- Proficient in identifying root causes through analysis of diverse data sets
- Capable of preparing clear, insightful reports to inform strategic decisions
- Continuously engaged in reviewing and interpreting data to identify trends and opportunities
- Proactive in identifying evolving business needs and recommending data-driven solutions
You must have
- Strong understanding of customer satisfaction metrics, with experience analysing feedback to identify trends and drive improvements
- Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data visualization
- Skilled in customer performance analytics, with a focus on actionable outcomes
- Self‑motivated and results‑driven, with a creative and analytical mindset
- Excellent numerical and analytical skills
- Deep understanding of performance mechanisms and the ability to translate data into strategic insights
- Effective problem‑solving abilities with a proactive approach to challenges
- Working knowledge of Power BI for building dashboards and delivering performance insights
Desirable
- Working knowledge of Power BI for building dashboards and delivering performance insights
What we offer
- 25 days annual leave plus bank holidays
- Private medical care
- Annual Mears Fun Day – a company-wide thank you event
- Paid Volunteering Leave to support causes you care about
- Mears Rewards – staff perks including discounts on groceries, holidays, eye tests, and more
- Share Save scheme and family‑friendly policies
This is your opportunity to take a lead role in a dynamic, purpose‑driven team. Join Mears and help us deliver repairs that really make a difference.
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Performance Analyst employer: Mears Group
Mears Group is an exceptional employer located in Milton Keynes, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits such as 25 days of annual leave, private medical care, and opportunities for paid volunteering, Mears fosters a supportive environment where employees can thrive while making a meaningful impact in their roles. Join a purpose-driven team that values diversity and inclusivity, ensuring every individual has the opportunity to contribute and succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Use real examples from your past experiences to demonstrate how you've turned data into actionable insights. This will help you stand out as a results-driven candidate.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for opportunities at Mears, where you can make a real difference while working in a supportive environment.
✨Tip Number 4
Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and gives you another chance to highlight your fit for the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Performance Analyst
Some tips for your application 🫡
Show Off Your Analytical Skills:Make sure to highlight your experience with data science and analytics in your application. We want to see how you've turned complex datasets into actionable insights before, so share specific examples that demonstrate your skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experience with tools like Power BI and Excel, and how you've used them to support strategic decision-making.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key criteria mentioned in the job description. Show us how your background aligns with our needs, especially in customer satisfaction analytics.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills and experience in the best light!
How to prepare for a job interview at Mears Group
✨Know Your Data Tools
Make sure you brush up on your skills with Power BI and Excel before the interview. Be ready to discuss how you've used these tools in past roles to create reports or dashboards that drove performance improvements.
✨Showcase Your Analytical Mindset
Prepare examples of how you've turned complex datasets into actionable insights. Think about specific instances where your analysis led to strategic decisions or improvements in customer satisfaction.
✨Collaborate Like a Pro
Since this role involves working across teams, be ready to talk about your experience collaborating with different departments. Highlight how you’ve aligned goals and communicated findings effectively to drive results.
✨Be Proactive in Problem-Solving
Demonstrate your proactive approach by discussing times when you identified trends or issues before they became problems. Share how you recommended data-driven solutions that made a real impact.
