At a Glance
- Tasks: Be the first point of contact for tenants, handling calls and emails about repairs and enquiries.
- Company: Join Mears Group, a leading provider of housing and care services in the UK.
- Benefits: Enjoy 25 days annual leave, discounts, and a fun day out with colleagues.
- Other info: Flexible part-time hours with opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 11702 - 11702 € per year.
Location: Milton Keynes
Salary: £29,225.88 pro-rated £11,702.35
17 Hours Per Week, Saturday & Sunday, (9:00-6:00)
Contract: Fixed Term for 6 months
Mears Group is one of the UK’s leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences.
About the Role:
As a Customer Service Agent, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, and general enquiries. You’ll also manage email communications, raise jobs, and coordinate with clients, suppliers, and subcontractors to ensure work is scheduled and completed efficiently. This role involves a variety of administrative tasks, including ordering materials, updating records, and supporting the wider team with scheduling and follow-ups. Strong organisational skills, attention to detail, and the ability to communicate effectively in a fast-paced environment are essential.
Role Criteria:
- Previous experience in a customer service role
- Ability to handle complaints and challenging situations effectively
- Excellent written and verbal communication skills
- Ability to work independently as well as part of a team
- Good telephone manner
Desirable:
- Call centre experience
- Background in repairs and maintenance
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day (e.g. Drayton Manor)
- Paid volunteering leave
- Mears Rewards – discounts on groceries, holidays, eye tests and more
- Share save scheme
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Customer Service OOH Agent in Milton Keynes employer: Mears Group
Mears Group is an exceptional employer, offering a supportive and inclusive work environment in Milton Keynes. With benefits such as 25 days of annual leave, paid volunteering leave, and a commitment to employee growth through diverse opportunities, we ensure our team members feel valued and empowered. Join us in making a meaningful impact on communities while enjoying a rewarding career with a company that prioritises well-being and social mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service OOH Agent in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mears Group. Understand their values and services, especially in customer support. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle calls and complaints during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your organisational skills and ability to communicate effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, you can reach out directly to Olivia Elias for support. We’re here to help you every step of the way!
We think you need these skills to ace Customer Service OOH Agent in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills:Since this role involves a lot of communication, it’s crucial to demonstrate your written and verbal skills. Keep your language clear and professional, and remember to proofread for any typos before hitting send!
Be Honest About Your Experience:If you have previous experience in a call centre or dealing with repairs and maintenance, let us know! We appreciate honesty and want to understand how your background can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll find all the information you need to complete your application smoothly!
How to prepare for a job interview at Mears Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service OOH Agent. Familiarise yourself with handling calls about repairs and appointments, as well as managing emails and coordinating with clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively handled customer queries or complaints in the past. Think of specific situations where your communication made a difference, and be ready to discuss them during the interview.
✨Demonstrate Your Organisational Skills
As a Customer Service Agent, you'll need to juggle multiple tasks. Bring up instances from your previous roles where you successfully managed your time and prioritised tasks. This could include scheduling appointments or keeping track of records, which are essential for this job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or what a typical day looks like for a Customer Service OOH Agent. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
