At a Glance
- Tasks: Support the commercial team with reporting, cost control, and administrative tasks.
- Company: Join Mears Group, a leading housing and care provider in Leeds.
- Benefits: Enjoy 25 days annual leave, discounts, and family-friendly policies.
- Other info: Embrace a diverse workplace with excellent learning and development opportunities.
- Why this job: Kickstart your career in a supportive environment while making a real impact.
- Qualifications: Strong organisational skills and a customer service focus are essential.
The predicted salary is between 28516 - 28516 £ per year.
Annual salary: up to £28,516.62
Location: Leeds
Contract Type: Full-Time, Permanent
42.5 Hours per week – Monday - Friday
Salary: £28,516.62 per annum
Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies
About the Role
We’re seeking a highly motivated Commercial Assistant to join our dedicated team based in the Leeds office. In this supportive role, you’ll work closely with the Commercial Manager & Head of Operations and the wider commercial team to help maintain effective commercial control and accurate reporting across our housing property contracts. You’ll play an important part in supporting day-to-day commercial and administrative activities, helping to ensure costs are controlled, information is accurate, and processes are followed in line with company standards. This role is ideal for someone looking to build or develop a career in a commercial environment within a leading housing and care provider, while contributing to excellent customer service, compliance, and safety.
Role Responsibilities
- Support the Commercial Manager & Head of Operations and commercial team in maintaining commercial control and accurate reporting across housing maintenance contracts
- Assist with cost control activities, ensuring information is recorded accurately and in line with company procedures
- Support best-practice commercial processes to help maximise value recovery and maintain high standards of customer service
- Carry out administrative tasks across local operations and internal departments
- Record and respond to client and service user communications in a timely and professional manner
- Assist with materials requisitions, purchase orders, and invoicing processes
- Input cost and work order data to support timely completion and billing of works
- Communicate with service users regarding ongoing works, providing clear and helpful updates
- Liaise with colleagues to ensure accurate and timely information is shared across teams
- Help maintain company assets in line with policy and report any damages or issues promptly
- Attend meetings and training sessions to support ongoing learning and development
- Uphold high standards of professionalism, health & safety, and customer care at all times
- Provide commercial and administrative support to quantity surveyors, including assistance with pricing and general commercial practices
Role Criteria
- Strong time management, planning, and organisational skills, with the ability to prioritise tasks effectively
- Confident in using computerised systems and Microsoft Office applications to support commercial and administrative activities
- Good written, numeracy, verbal, and interpersonal communication skills
- A strong customer service focus, with a professional and courteous approach to all interactions
- Ability to liaise effectively with service users, colleagues, and external stakeholders to support day-to-day operations
- willingness to attend meetings and training sessions to support learning and development
- Commitment to following health & safety requirements and company procedures at all times
Benefits
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – a company-wide celebration of your hard work
- Volunteering leave to support community initiatives
- Mears Rewards – discounts on groceries, holidays, eye tests, and more
- Family-friendly policies and support
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
Commercial Assistant in Leeds employer: Mears Group
Mears Group is an exceptional employer located in Leeds, offering a supportive work culture that prioritises employee growth and development. With benefits such as 25 days annual leave, volunteering opportunities, and family-friendly policies, we foster a diverse and inclusive environment where every team member can thrive while contributing to meaningful housing and care services.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Assistant in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mears Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mears Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Assistant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mears Group:Your cover letter is your chance to shine! Tell us why you want to work at Mears Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mears Group!
How to prepare for a job interview at Mears Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
