Facilities Support Administrator in Kent

Location: Maidstone

Salary up to £30,000 per annum

Office Based / Fulltime / Permanent

40 hours per week Monday – Friday

Mears Group has recently agreed the sale of its Facilities Management (Morrison Facilities Services) business to Apleona UK, a leading facilities management provider. This role is part of the Morrisons Facilities Services business. If you’re successful, you’ll be employed by Morrisons Facilities Services, which is part of Apleona UK.

Apleona delivers facilities services across a wide range of sites and communities, and this is a great opportunity to join at a time of positive change and growth. Our Kent Facilities Management branch supports two major NHS Trusts in the Kent region. The branch is responsible for administering all activities related to delivering facilities management services across multiple buildings. Our purpose is to ensure these buildings are safe, compliant, and fully operational for their users. Some of our core repair and maintenance functions include – Gas, Electrical, Lifts, Water and General plumbing and building works.

About the role:

We are seeking a proactive and organised Facilities Support Administrator to join our team in Maidstone. In this role, you will provide vital administration and helpdesk support across the FM contract, ensuring smooth day-to-day operations. Your responsibilities will include creating quotations, ordering materials, and scheduling engineer workloads, as well as managing client communications and responding promptly to requests and issues. You will coordinate with subcontractors, suppliers, and internal teams to deliver a seamless service, while efficiently scheduling engineers’ diaries to meet Service Level Agreements and plan routes with both economy and effectiveness in mind. Tasks will cover PPMs, repairs, and remedial works. In addition, you will support management with a range of administrative duties, including MCM system management, job closures and final document submissions, operative diary management, and general office administration. This is a fantastic opportunity to play a key role in a fast-paced, dynamic environment.

Role criteria:

• Strong administrative experience, with the ability to manage systems, documentation, and office tasks accurately.
• Confidence working in a fast-paced environment, handling scheduling, coordination, and client requests efficiently.
• Teamwork and self-motivation, working well with colleagues, engineers, and suppliers while managing responsibilities independently.
• Excellent communication skills, with the confidence to liaise professionally at all levels.
• Customer service experience, ensuring a responsive and professional approach to client and helpdesk support.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Required Qualifications:

• Client Liaison (2 - Colleague achieves the required performance standards)
• Direct report management
• KPI management
• Diary management, liaison between multiple teams.
• Internal and External Liaison (2 - Colleague achieves the required performance standards)
• Service Delivery Standards (2 - Colleague achieves the required performance standards)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.