At a Glance
- Tasks: Lead a team to support vulnerable service users in finding housing solutions.
- Company: Join Mears, a leader in providing temporary accommodation and tackling homelessness.
- Benefits: Enjoy 25 days annual leave, a company vehicle, and discounts on groceries and holidays.
- Other info: Be part of a diverse and inclusive workplace committed to social mobility.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and working with diverse client groups is essential.
The predicted salary is between 40000 - 50000 £ per year.
- Annual salary: up to £42,020.69
- Housing Operations Manager
Salary up to £42,020.69 per annum Including company vehicle and fuel card or £3,500 company car allowance
Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland.
At the end of May 2021 Mears had over 19000 service users across the three regions.
Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About the Role
We are seeking a motivated and experienced manager to lead a team of Housing Support Officers within the AASC contract.
This role is pivotal in supporting frontline service delivery to our service users, many of whom may be vulnerable or have specific housing needs.
You will oversee the full-service lifecycle, from property nomination through to move-out and reletting, while ensuring safeguarding practices are embedded across all operations.
As part of the leadership team, you will also participate in the on-call rota as an Escalation Manager, supporting frontline teams in delivering high-quality, compliant, and compassionate services.
- Lead, manage, develop, and support Housing Support Officers to deliver contractual requirements in line with Mears policies and values.
- Oversee quality assurance within property management, including regular property visits and service user engagement.
- Ensure safeguarding and contractual compliance, achieving KPIs and commercial targets through effective team management.
- Drive continuous improvement by identifying, developing, and embedding best practices across teams and the wider contract.
- Work collaboratively with senior leaders, partnership managers, and local services to deliver exceptional service and safeguard service users.
- Manage risk through effective planning, monitoring, and reporting, escalating issues promptly to senior management when required.
- Maintain accurate and up-to-date records and IT system data in line with contractual requirements.
- Support wider Mears Housing Management teams by undertaking ad hoc projects and providing cover as needed.
Role Criteria
- Leading and motivating people in a performance management culture.
- Leading a team of frontline support staff which deliver person centred services.
- Experience of managing team member related issues, e. g. personnel related tasks.
- Communicate effectively – relaying key messages to teams regularly.
- Evidencing outcomes of service delivery.
- Working with a diverse and vulnerable client group.
- Flexible and willing to travel between sites
- Knowledge of the AASC contract
- Hold a full UK driving licence
- Happy to participate in the on-call rota as an Escalation Manager on a rota basis
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Company Vehicle and Fuel Card
- Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check.
For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
This is to ensure we are committed to improving social mobility.
We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
These questions are optional and will not impact your ability to apply.
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Housing Operations Manager employer: Mears Group
Mears Group is an excellent employer, offering a supportive work culture that prioritises safety and compliance in the field. With generous benefits such as a company van, fuel card, and 25 days of annual leave plus bank holidays, employees are encouraged to maintain a healthy work-life balance while growing their skills in a dynamic environment across Northeast England.
