At a Glance
- Tasks: Lead a helpdesk team, manage contracts, and ensure top-notch service delivery.
- Company: Join Mears Group, a dynamic company focused on customer satisfaction.
- Benefits: Earn up to £33,000 annually with full-time hours and career growth.
- Other info: Opportunity for continuous improvement and professional development.
- Why this job: Make a real difference in a fast-paced environment while leading a dedicated team.
- Qualifications: Experience in helpdesk management and strong leadership skills.
The predicted salary is between 33000 - 33000 £ per year.
Mears Group in Thurrock is hiring a Helpdesk Team Leader to oversee multiple helpdesk contracts and drive service delivery across clients, team members and subcontractors.
You will manage emails, KPI reporting, CAFM systems and IT platform usage, ensure SLA targets are met, coordinate resources and subcontractors, and drive continuous improvement in a fast‑paced, customer‑focused environment.
The role is full time, 42.5 hours a week, with an annual salary up to £33,000.
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We think you need these skills to ace Helpdesk Team Leader: SLA & Contracts Manager
Team Leadership
Service Delivery Management
SLA Management
KPI Reporting
CAFM Systems
IT Platform Usage
Resource Coordination
