Mears Group is hiring a Complaints Officer in West London to manage front-line complaints for the Octavia Housing Association contract. You will resolve issues, document investigations, and provide excellent customer service on a frontline basis.
The role supports social housing residents, requires strong communication skills, and offers full-time permanent employment with a competitive salary. You will work with local teams to ensure timely, accurate information and positive customer outcomes.
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Front‑Line Resident Complaints Advocate (Social Housing) employer: Mears Group
Mears Group is an excellent employer, offering a dynamic work environment in Dartford that prioritises employee growth and development. With a strong commitment to service excellence, employees benefit from hands-on leadership opportunities, a supportive team culture, and the chance to make a meaningful impact in the community through high-quality maintenance services.
