At a Glance
- Tasks: Lead a team to efficiently schedule repairs and ensure high-quality service delivery.
- Company: Join Mears Group, a leader in social housing repairs and maintenance.
- Benefits: Enjoy 25 days leave, family-friendly policies, and excellent training opportunities.
- Other info: Diverse and inclusive workplace with a commitment to social mobility and community support.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience in planning, strong IT skills, and a customer-first approach are essential.
The predicted salary is between 34500 - 34500 £ per year.
Annual salary: up to £34,500.00
Location: Evesham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent, 42.5hrs per week, Monday to Friday
Salary: £34,500.00 + company benefits
Join us on our new, exciting contract. Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region. Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment.
Due to continued growth across the contract, opportunities are available for experienced Senior Planners across South Worcestershire, North Gloucestershire, and surrounding areas.
About the Role
You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Role Responsibilities
- Lead and manage a team of administrators and planners
- Oversee KPIs and maintain the MCM system
- Ensure overdue tasks and performance indicators align with group standards
- Coordinate operatives and subcontractors using MCM to ensure timely, well-equipped job completion
- Achieve performance targets through efficient resource management
- Identify and resolve operational issues in collaboration with the workstream manager
- Monitor workload trends and adjust resources to cover absences and holidays
- Allocate work to subcontractors and order materials in line with procurement policies
- Ensure effective use of IT systems, including PDAs and subcontractor portals
- Provide training and support on system usage where needed
- Maintain a professional and customer-focused approach in all communications
- Uphold health and safety standards and company appearance policies
- Collaborate with all team members to deliver a high-quality service
- Support company policies and procedures, maintain assets, and cover for absent planners
- Attend meetings and training sessions as required
Key Criteria
- Line management experience within a planning/administrative environment
- GCSE (or equivalent) in English & Maths
- Experience working in a fast-paced, pressurised environment
- Strong IT skills with the ability to use job management and scheduling systems
- Excellent time management, organisational, and communication skills
- A customer-first approach with the ability to handle challenging situations
- Knowledge of repairs and maintenance processes
- Experience scheduling and planning multi-trade repairs using an ICT appointing tool
Benefits
- 25 days annual leave plus bank holidays
- Family-friendly policies, including enhanced maternity/paternity leave
- Life assurance
- Van & Fuel card
- Refer a friend schemes
- Generous pension scheme and sick pay
- Employee Assistance Programme
- Mears Rewards – access to discounts across major retailers, including supermarkets
- Excellent training and development opportunities
- Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
- Volunteering leave – up to two days per year to support community initiatives
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Senior Planner: Repairs & Scheduling Lead in Evesham employer: Mears Group
Mears Group is an exceptional employer, offering a supportive and inclusive work environment in Evesham, where employees can thrive while contributing to vital social housing repairs and maintenance. With a strong focus on employee development, generous benefits including 25 days of annual leave, enhanced family policies, and opportunities for community engagement, Mears fosters a culture of teamwork and excellence, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Planner: Repairs & Scheduling Lead in Evesham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Senior Planner role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Mears Group and understanding their values and services. Tailor your responses to show how your experience aligns with their focus on customer service and community investment. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in planning and scheduling. Focus on showcasing your problem-solving skills and ability to manage resources effectively, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you need any help during the process, we’re here to support you every step of the way. Let’s land that job together!
We think you need these skills to ace Senior Planner: Repairs & Scheduling Lead in Evesham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Planner role. Highlight your relevant experience in repairs and scheduling, and show us how you can contribute to our customer-focused approach.
Show Off Your Skills:We want to see your strong IT skills and experience with job management systems. Be specific about the tools you've used and how they helped you manage workloads effectively in a fast-paced environment.
Communicate Clearly:Your application should reflect your excellent communication skills. Use clear and concise language, and make sure to demonstrate your ability to handle challenging situations with a customer-first mindset.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Mears Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Planner at Mears Group. Familiarise yourself with their focus on customer service and quality in repairs and maintenance. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Senior Planner, you'll be leading a team. Be prepared to discuss your line management experience and how you've successfully overseen KPIs in previous roles. Share specific examples of how you've motivated your team and resolved operational issues.
✨Demonstrate Your IT Proficiency
Since the role involves using job management and scheduling systems, brush up on your IT skills. Be ready to talk about your experience with similar systems and how you've used technology to improve efficiency in your past roles.
✨Prepare for Customer-Focused Scenarios
Given the emphasis on a customer-first approach, think of challenging situations you've faced in the past and how you handled them. Prepare to share these stories to illustrate your problem-solving skills and ability to maintain professionalism under pressure.
