At a Glance
- Tasks: Lead a team to efficiently schedule repairs and ensure high-quality service delivery.
- Company: Join Mears Group, a leader in social housing repairs and maintenance.
- Benefits: Enjoy 25 days leave, family-friendly policies, and excellent training opportunities.
- Other info: Diverse and inclusive workplace with a commitment to social mobility and community support.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience in planning, strong IT skills, and a customer-first approach are essential.
The predicted salary is between 34500 - 34500 € per year.
Annual salary: up to £34,500.00
Location: Evesham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent, 42.5hrs per week, Monday to Friday
Salary: £34,500.00 + company benefits
Join us on our new, exciting contract. Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region. Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment.
Due to continued growth across the contract, opportunities are available for experienced Senior Planners across South Worcestershire, North Gloucestershire, and surrounding areas.
About the Role
You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Role Responsibilities
- Lead and manage a team of administrators and planners
- Oversee KPIs and maintain the MCM system
- Ensure overdue tasks and performance indicators align with group standards
- Coordinate operatives and subcontractors using MCM to ensure timely, well-equipped job completion
- Achieve performance targets through efficient resource management
- Identify and resolve operational issues in collaboration with the workstream manager
- Monitor workload trends and adjust resources to cover absences and holidays
- Allocate work to subcontractors and order materials in line with procurement policies
- Ensure effective use of IT systems, including PDAs and subcontractor portals
- Provide training and support on system usage where needed
- Maintain a professional and customer-focused approach in all communications
- Uphold health and safety standards and company appearance policies
- Collaborate with all team members to deliver a high-quality service
- Support company policies and procedures, maintain assets, and cover for absent planners
- Attend meetings and training sessions as required
Key Criteria
- Line management experience within a planning/administrative environment
- GCSE (or equivalent) in English & Maths
- Experience working in a fast-paced, pressurised environment
- Strong IT skills with the ability to use job management and scheduling systems
- Excellent time management, organisational, and communication skills
- A customer-first approach with the ability to handle challenging situations
- Knowledge of repairs and maintenance processes
- Experience scheduling and planning multi-trade repairs using an ICT appointing tool
Benefits:
- 25 days annual leave plus bank holidays
- Family-friendly policies, including enhanced maternity/paternity leave
- Life assurance
- Van & Fuel card
- Refer a friend schemes
- Generous pension scheme and sick pay
- Employee Assistance Programme
- Mears Rewards – access to discounts across major retailers, including supermarkets
- Excellent training and development opportunities
- Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
- Volunteering leave – up to two days per year to support community initiatives
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
Senior Planner in Evesham employer: Mears Group
Mears Group is an exceptional employer, offering a supportive and inclusive work environment in Evesham, where you can thrive as a Senior Planner. With a strong focus on employee development, generous benefits including 25 days of annual leave, enhanced family policies, and opportunities for community engagement, Mears fosters a culture that values individuality and promotes social mobility. Join us to make a meaningful impact in the social housing sector while enjoying a rewarding career with excellent training and growth prospects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Planner in Evesham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your experience. This will help you tailor your answers and show them you're the perfect fit for the Senior Planner position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Senior Planner in Evesham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Planner role. Highlight your relevant experience in planning and administration, and don’t forget to showcase your strong IT skills and customer-first approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've successfully managed teams or improved processes in previous jobs.
Showcase Your Communication Skills:As a Senior Planner, communication is key! In your application, demonstrate your ability to handle challenging situations and maintain a professional approach in all communications. This will show us you’re ready for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we’re here to support you every step of the way!
How to prepare for a job interview at Mears Group
✨Know Your Stuff
Make sure you understand the role of a Senior Planner inside out. Familiarise yourself with the key responsibilities, like managing KPIs and coordinating operatives. Brush up on your knowledge of repairs and maintenance processes, as well as the MCM system, so you can speak confidently about how you would handle various scenarios.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your line management experience. Think of examples where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and ensure high-quality service delivery, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Focus
The job requires a strong customer-first approach, so come ready with examples of how you've handled challenging situations in the past. Share stories that showcase your communication skills and your ability to maintain professionalism while ensuring customer satisfaction.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
