At a Glance
- Tasks: Schedule and plan housing repairs efficiently while ensuring high-quality service.
- Company: Join Mears Group, a leader in social housing repairs and maintenance.
- Benefits: Enjoy 25 days leave, family-friendly policies, and excellent training opportunities.
- Other info: Diverse and inclusive workplace with a commitment to social mobility.
- Why this job: Make a real difference in communities while developing your career in planning.
- Qualifications: Experience in planning or scheduling, with strong communication and IT skills.
The predicted salary is between 31000 - 31000 € per year.
Annual salary: up to £31,000.00
Location: Evesham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent
Salary: £31,000 plus benefits
Join us on our new, exciting contract. Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region. Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment.
Due to continued growth across the contract, opportunities are available for experienced Planners across South Worcestershire, North Gloucestershire, and surrounding areas.
About the role:
We are looking for an organised and proactive Planner to join our team. You will play an important role in ensuring works are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer-focused and responsive repairs service.
Duties:
- Schedule and plan works to ensure efficient use of operatives and resources
- Use the MCM system to manage appointments, update job statuses and monitor progress
- Track overdue tasks and support the team in meeting performance targets and KPIs
- Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped
- Communicate effectively with residents to provide updates and manage expectations
- Support the repairs team by identifying and escalating operational issues where required
- Monitor workloads and assist with planning cover for absences and holidays
- Allocate work to subcontractors and raise material orders in line with procurement procedures
- Ensure accurate use of IT systems, including PDAs and subcontractor portals
- Maintain clear and accurate records across all systems
- Deliver a professional, courteous and customer-focused service at all times
- Adhere to health and safety requirements and company policies
- Work collaboratively with colleagues to ensure service delivery standards are met
- Support company procedures, maintain company assets and provide cover for other planners when required
- Attend meetings and training sessions as required
Key Criteria:
- Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment
- GCSE (or equivalent) in English and Maths
- Experience working in a fast-paced, reactive and customer-focused environment
- Good IT skills with the ability to use job management, scheduling and appointment systems
- Strong time management and organisational skills, with good attention to detail
- Clear and confident communication skills, both written and verbal
- A customer-focused approach with the ability to manage queries and challenging situations professionally
- An understanding of repairs and maintenance processes
- Experience planning and scheduling multi-trade repairs using an ICT appointment or job management system
Benefits:
- 25 days annual leave plus bank holidays
- Family-friendly policies, including enhanced maternity/paternity leave
- Life assurance
- Van & Fuel card
- Refer a friend schemes
- Generous pension scheme and sick pay
- Employee Assistance Programme
- Mears Rewards – access to discounts across major retailers, including supermarkets
- Excellent training and development opportunities
- Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
- Volunteering leave – up to two days per year to support community initiatives
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Planner in Evesham employer: Mears Group
Mears Group is an exceptional employer, offering a supportive and inclusive work environment in Evesham, where you can thrive as a Planner. With a strong focus on employee development, generous benefits including 25 days annual leave, enhanced family-friendly policies, and opportunities for community engagement, Mears fosters a culture of collaboration and customer service excellence. Join us to make a meaningful impact in social housing repairs while enjoying a rewarding career with ample growth potential.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Evesham
✨Tip Number 1
Get to know the company! Research Mears Group and understand their values, especially their focus on customer service and community investment. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Planner position.
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and scheduling in repairs and maintenance. Think about examples from your past experiences that highlight your organisational skills and customer-focused approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Planner in Evesham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Planner role. Highlight your experience in planning, scheduling, and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your IT Skills:Since you'll be using systems like MCM for managing appointments, it's important to mention any relevant IT skills you have. If you've worked with job management or scheduling systems before, let us know – it’ll give you a leg up!
Communicate Clearly:In your written application, make sure your communication is clear and professional. This role involves a lot of interaction with residents and colleagues, so showcasing your strong written communication skills will definitely work in your favour.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Mears Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner in the context of repairs and maintenance. Familiarise yourself with the MCM system and how it’s used to manage appointments and job statuses. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Organisational Skills
During the interview, be prepared to discuss your experience with scheduling and coordinating tasks. Use specific examples from your past roles to demonstrate how you've effectively managed workloads and ensured timely completion of jobs. This is crucial for the Planner position!
✨Communicate Like a Pro
Since the role involves liaising with residents, operatives, and subcontractors, practice clear and confident communication. Think about how you would handle challenging situations or queries from residents, and be ready to share those strategies during the interview.
✨Emphasise Customer Focus
Mears Group values a customer-focused approach, so highlight your commitment to delivering excellent service. Share examples of how you've gone above and beyond to meet customer needs in previous roles, and explain how you would apply that same dedication as a Planner.
