At a Glance
- Tasks: Manage customer relationships and ensure top-notch housing repairs and maintenance.
- Company: Join Mears Group, a leader in social housing and community engagement.
- Benefits: Earn up to £45,000, plus a £4,500 car allowance and 25 days annual leave.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in communities while developing your career in customer success.
- Qualifications: Strong customer service skills and excellent communication abilities required.
The predicted salary is between 45000 - 45000 € per year.
Mears Group is looking for a Customer Success Manager in Evesham focused on delivering high-quality housing repairs and maintenance. This full-time role requires strong customer service skills, excellent communication, and the ability to manage community engagement effectively.
Responsibilities include:
- Complaint management
- Training contract colleagues
- Ensuring compliance with KPIs
The position offers an annual salary of up to £45,000 plus benefits like a £4,500 car allowance and 25 days annual leave.
Customer Success Manager, Social Housing & Communities in Evesham employer: Mears Group
Mears Group is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Evesham. With competitive benefits such as a generous car allowance and ample annual leave, we empower our Customer Success Managers to thrive while making a meaningful impact in the social housing sector. Join us to be part of a dedicated team committed to delivering high-quality services and fostering community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Social Housing & Communities in Evesham
✨Tip Number 1
Network like a pro! Reach out to people in the housing and community sectors on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Mears Group and think about how your skills in customer service and community engagement can shine. We want to see you confident and ready to impress!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss real-life examples of how you've handled complaints or improved customer satisfaction. We love hearing about your successes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in social housing.
We think you need these skills to ace Customer Success Manager, Social Housing & Communities in Evesham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers, especially in a community-focused role like this one.
Communicate Clearly:Your written application should reflect excellent communication skills. Use clear and concise language to convey your thoughts, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Community Engagement:Since this role involves managing community engagement, share examples of how you've successfully interacted with communities in the past. We love seeing candidates who are passionate about making a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mears Group
✨Know Your Stuff
Before the interview, make sure you understand Mears Group's mission and values, especially in relation to social housing and community engagement. Familiarise yourself with their recent projects or initiatives in housing repairs and maintenance, as this will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you managed complaints effectively or trained colleagues. This will demonstrate your ability to handle the responsibilities of the role and highlight your communication skills.
✨Engage with Community Focus
Since the role involves managing community engagement, be ready to discuss how you've successfully engaged with communities in previous roles. Share strategies you've used to build relationships and ensure compliance with KPIs, as this will illustrate your capability to thrive in this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, the challenges they face in community engagement, or how success is measured in the position. This not only shows your interest but also helps you gauge if the company is the right fit for you.
