Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service delivery.
- Company: Join Mears Group, a leader in social housing repairs and maintenance.
- Benefits: Enjoy 25 days annual leave, staff perks, and volunteering opportunities.
- Other info: Diverse and inclusive workplace with great career growth potential.
- Why this job: Make a real difference in diverse communities while building strong relationships.
- Qualifications: Experience in complaint handling and excellent communication skills are a plus.
The predicted salary is between 30000 - 30000 £ per year.
Annual salary: up to £30,000.00
Location: Evesham
Contract: Full Time Permanent
Salary up to £30,000 per annum
42.5 hours per week (8-5 Monday- Friday)
Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.
We are now recruiting experienced Customer Success Advisors across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract.
About the Role:
We are looking for a Customer Success Advisor to join our team, working within a social housing environment on a stable and long‑term contract. The role is focused on delivering an excellent customer experience by working closely with our local operational teams, who understand the importance of collaboration and supporting the communities we serve.
As a Customer Success Advisor, you will be a positive and professional representative of Mears, acting as a key point of contact for customers throughout the works lifecycle. You will work closely with the contract operational team on a day‑to‑day basis, providing front‑facing support, guidance, and advice, as well as proactive and clear communication at every stage.
Putting the customer at the heart of everything we do, you will help ensure that service delivery meets the needs of the business, our clients, and our customers, contributing to positive outcomes and high levels of customer satisfaction.
Day to Day duties:
- Be the first point of contact for complaints across all channels of communication
- Resolve queries, diagnose situations, and process requests with care and accuracy
- Use our bespoke system to log and manage customer interactions
- Provide admin support for Customer & Communications tasks
- Meet service level agreements and performance targets
- Build strong relationships across the business
- Create satisfaction by exceeding expectations
Role Criteria:
- Experience in Complaint handling
- A natural communicator with great interpersonal skills
- Calm under pressure, with a sharp eye for detail
- Adaptable, empathetic, and customer-focused
- Confident using new systems and multitasking effectively
- Passionate about making a difference in diverse communities
- Good communication skills written and verbal
- Basic knowledge of housing maintenance and call centre environments desirable but not essential
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Customer Success Advisor in Evesham employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor in Evesham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Mears Group. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Mears Group and understanding their values. Think about how your experience aligns with their focus on customer service and community support. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Customer Success Advisor, you'll need to be a natural communicator. Role-play common scenarios or questions with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need help.
We think you need these skills to ace Customer Success Advisor in Evesham
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service and how you've gone above and beyond for customers in the past. We want to see that you truly understand the importance of putting the customer at the heart of everything we do.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, as this will help us quickly see how you fit into the role of a Customer Success Advisor.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the job. Mention your complaint handling experience and any relevant skills that align with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Mears Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a social housing context. Be ready to discuss how you would handle complaints and ensure customer satisfaction, as this role is all about putting the customer first.
✨Showcase Your Communication Skills
Prepare examples that highlight your communication skills. Think of situations where you effectively resolved issues or built relationships with customers. This will demonstrate your ability to be a positive representative for Mears.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the day-to-day duties. Be prepared to discuss how your experience aligns with the responsibilities of a Customer Success Advisor, particularly in handling queries and using bespoke systems.
✨Demonstrate Empathy and Adaptability
Think of scenarios where you've had to adapt to changing situations or show empathy towards customers. This role requires a calm and adaptable approach, so sharing relevant experiences will help you stand out.