At a Glance
- Tasks: Be the go-to person for customers during exciting refurbishment projects.
- Company: Join Mears Group, a leader in customer-focused service and community support.
- Benefits: Enjoy 25 days holiday, family-friendly policies, and discounts at top retailers.
- Other info: Join a diverse team with great career progression and support networks.
- Why this job: Make a real difference by enhancing customer experiences in your community.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 30000 £ per year.
- Annual salary: up to £30,000.00
- Customer Liaison Officer
Location
Evesham and surrounding areas Contract
Permanent, Full Time, 8am to 5pm, Monday to Friday Salary
£30,000 per annum We are looking for a Customer Liaison Officer to join our team supporting planned maintenance and capital investment programmes across Worcestershire, Warwickshire and Gloucestershire.
This is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, coordinating activities and ensuring a positive customer experience throughout refurbishment and improvement projects.
About the
Role: As a Customer Liaison Officer, you will act as the primary point of contact for customers throughout planned and capital works programmes.
You will support the delivery of refurbishment, retrofit, compliance and investment works by coordinating schedules, managing customer communications and maintaining excellent service standards.
- Act as the primary point of contact for customers throughout planned and capital works programmes
- Manage the end-to-end scheduling and coordination of planned maintenance and capital investment works
- Liaise with residents to communicate work schedules, access requirements and project updates
- Coordinate appointments and resources to maximise productivity and customer satisfaction
- Track and monitor work progress to ensure key milestones and service level agreements are achieved
- Resolve customer queries, concerns and complaints professionally and proactively
- Maintain accurate records using scheduling and work management systems
- Build positive relationships with customers, clients, subcontractors and operational teams
- Support the successful delivery of refurbishment, retrofit, compliance and capital investment programmes
- Ensure all activities are completed in line with company procedures, client requirements and relevant legislation
- Key
Criteria
- Strong complaints handling experience
- Customer-focused approach with excellent communication skills
- Full UK driving licence
- Experience supporting planned maintenance or capital works programmes
- Confident supporting service users and customers
- Experience of end-to-end coordination and scheduling
- Ability to work to strict deadlines in a fast-paced environment
- Experience within social housing would be advantageous Benefits
- 25 days annual leave plus bank holidays
- Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave
- Employee Assistance Programme - free confidential support and counselling available
- Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering leave – up to two days per year to support community initiatives
- Cycle to Work Scheme
- Share save scheme
- Recognition and long service awards
- Buy up to 5 days holiday each year depending on length of service
- Learning and development opportunities
- Career progression opportunities across Mears Group
- Occupational health support
- Green car scheme with Tusker after successful probation period
- Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development.
From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.
- Company Sick Pay
- Life Assurance (2x annual salary)
- 5% employee and 3% employer pension contribution with People pension All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact: Joe Monger ()
If you need any help with your application process, we are here to support you.
We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
This is to ensure we are committed to improving social mobility.
We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
These questions are optional and will not impact your ability to apply.
Customer Liaison Officer in Evesham employer: Mears Group
Mears Group is an excellent employer, offering a dynamic work environment in Dartford that prioritises employee growth and development. With a strong commitment to service excellence, employees benefit from hands-on leadership opportunities, a supportive team culture, and the chance to make a meaningful impact in the community through high-quality maintenance services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Evesham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mears Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mears Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Evesham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mears Group:Your cover letter is your chance to shine! Tell us why you want to work at Mears Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mears Group!
How to prepare for a job interview at Mears Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
