At a Glance
- Tasks: Manage housing repairs and maintenance services, ensuring quality and customer satisfaction.
- Company: Join Mears Group, a leader in social housing services with a commitment to community.
- Benefits: Competitive pay, inclusive culture, and support for career development.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference in communities while leading impactful projects.
- Qualifications: Experience in managing repairs contracts and strong people management skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Evesham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent
Join us on our new, exciting contract. Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.
Due to upcoming mobilisation activity, expressions of interest are invited from experienced Service/Contract Managers across South Worcestershire, North Gloucestershire, and surrounding areas.
Role Responsibilities:
- Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times.
- Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company’s commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities.
- End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes.
- Line management of supervisors, including performance reviews, one-to-ones, and daily briefings.
- Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities.
- Handling client queries and managing resident complaints effectively throughout repairs and voids delivery.
- Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes.
Key Criteria:
- Experience managing responsive repairs and/or voids contracts within the social housing sector.
- Experience in budget management.
- Experience in performance reporting and KPI management.
- Experience in people management.
- Ability to provide evidence of contract performance, service delivery, and operational efficiency.
- Workable technical knowledge of social housing repairs, voids, and maintenance.
- Full valid driving licence.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility.
Contract Manager in Evesham employer: Mears Group
Mears Group is an exceptional employer, offering a dynamic work environment in Evesham that prioritises community investment and customer service within the social housing sector. With a strong commitment to employee growth, diversity, and inclusion, we provide ample opportunities for professional development while ensuring a supportive culture that values individuality. Join us as we embark on an exciting new contract, where your contributions will directly impact the lives of residents across the Midlands region.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Evesham
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for Contract Manager roles and practice your responses. Show off your experience with responsive repairs and voids contracts, and don’t forget to highlight your people management skills!
✨Tip Number 3
Stay proactive! Keep an eye on our website for new job postings and apply as soon as they go live. The earlier you express your interest, the better your chances of landing that dream job with Mears Group.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. Reiterate your enthusiasm for the role and remind them why you’re the perfect fit for managing those repairs and voids.
We think you need these skills to ace Contract Manager in Evesham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in managing responsive repairs and voids contracts. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills:As a Contract Manager, you'll be leading teams and handling client queries. We love seeing examples of how you've effectively managed people and resolved issues in the past, so include those stories in your application!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications are easy to read and understand. Bullet points can help highlight key information!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Mears Group
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs and voids management. Familiarise yourself with the key performance indicators (KPIs) relevant to the role, as well as any recent trends in social housing. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed contracts or led teams. Highlight your experience in budget management and how you've handled client queries or complaints. This will help demonstrate your capability to meet the expectations of the role.
✨Emphasise Compliance and Safety
Since health and safety regulations are crucial in this role, be ready to discuss how you've ensured compliance in previous positions. Share any experiences where you implemented best practices or improved safety standards, as this will resonate well with the interviewers.
✨Engage with the Interviewers
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the company's approach to community investment and how they measure success in their contracts. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
