At a Glance
- Tasks: Support social housing contracts by delivering excellent customer service and care.
- Company: Join Mears, the UK's largest provider of repairs and maintenance services.
- Benefits: Enjoy 25 days annual leave, volunteering leave, and exclusive staff perks.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in diverse communities while building strong relationships.
- Qualifications: Customer service experience and great communication skills are essential.
The predicted salary is between 32340 - 32340 £ per year.
Annual salary: up to £32,340.00
Location: Dartford
Contract: Full Time Permanent
Salary up to £32,340 per annum
42.5 hours per week (8-5 Monday- Friday)
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.
About the Role:
We are seeking a Customer Success Advisor to join our team in Dartford. In this role, you’ll support our social housing contract by delivering excellent service and customer care through our dedicated local teams. This is a contract where collaboration and community impact are key.
As a Customer Success Advisor, you will be a positive representative of Mears, working closely with both the operational team and our customers on a daily basis. You’ll provide front-facing support and advice, ensuring proactive communication. With the customer at the heart of everything we do, you’ll help us meet the needs of our business, clients, and the local community.
Day to Day duties:
- Be the first point of contact for complaints across all channels of communication
- Resolve queries, diagnose situations, and process requests with care and accuracy
- Use our bespoke system to log and manage customer interactions
- Provide admin support for Customer & Communications tasks
- Meet service level agreements and performance targets
- Build strong relationships across the business
- Create satisfaction by exceeding expectations
Role Criteria:
- Experience in Complaint handling
- A natural communicator with great interpersonal skills
- Calm under pressure, with a sharp eye for detail
- Adaptable, empathetic, and customer-focused
- Confident using new systems and multitasking effectively
- Passionate about making a difference in diverse communities
- Good communication skills written and verbal
- Basic knowledge of housing maintenance and call centre environments desirable but not essential
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Required Qualifications:
Customer Service Experience
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Customer Success Advisor in Dartford employer: Mears Group
Mears Group is an exceptional employer, offering a supportive and inclusive work environment in Dartford where employees can thrive. With a strong focus on community impact, we provide numerous benefits including 25 days of annual leave, volunteering opportunities, and staff perks through Mears Rewards, all while fostering personal and professional growth. Join us to make a meaningful difference in social housing and enjoy a collaborative culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor in Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mears and our values. Understanding our mission in social housing will help you connect with the role and show us you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Success Advisor, you'll need to be a natural communicator. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complaints or tricky situations. We love candidates who can demonstrate their ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions during the process, we’re here to support you every step of the way!
We think you need these skills to ace Customer Success Advisor in Dartford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Success Advisor role. We want to see how you can bring value to our team, so don’t hold back on showcasing your customer service experience!
Show Off Your Communication Skills:As a Customer Success Advisor, communication is key! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through while keeping it professional.
Highlight Relevant Experience:If you've got experience in complaint handling or customer service, make sure to mention it! We’re looking for someone who can handle queries calmly and effectively, so share any relevant examples that demonstrate your skills.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we’re here to support you every step of the way!
How to prepare for a job interview at Mears Group
✨Know the Company Inside Out
Before your interview, take some time to research Mears and its role in social housing. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Success Advisor, communication is key. Prepare examples of how you've successfully handled complaints or resolved customer queries in the past. Be ready to demonstrate your interpersonal skills and how you can build strong relationships with both customers and colleagues.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about situations where you've had to remain calm under pressure or adapt to changing circumstances. Practising these scenarios will help you articulate your thought process and problem-solving abilities.
✨Emphasise Your Passion for Community Impact
Mears values community impact, so be sure to express your passion for making a difference. Share any relevant experiences where you've contributed to your community or worked in diverse environments. This will resonate well with the interviewers and align with their mission.
