At a Glance
- Tasks: Manage customer relationships and ensure top-notch housing repairs and maintenance.
- Company: Join Mears Group, a leader in social housing and community engagement.
- Benefits: Earn up to £45,000, plus a £4,500 car allowance and 25 days annual leave.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Strong customer service skills and excellent communication abilities.
The predicted salary is between 45000 - 45000 £ per year.
Mears Group is looking for a Customer Success Manager in Evesham focused on delivering high-quality housing repairs and maintenance. This full-time role requires strong customer service skills, excellent communication, and the ability to manage community engagement effectively.
Responsibilities include:
- Complaint management
- Training contract colleagues
- Ensuring compliance with KPIs
The position offers an annual salary of up to £45,000 plus benefits like a £4,500 car allowance and 25 days annual leave.
Customer Success Manager, Social Housing & Communities employer: Mears Group
Mears Group is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Evesham. With competitive benefits such as a generous car allowance and ample annual leave, we empower our Customer Success Managers to thrive while making a meaningful impact in the social housing sector. Join us to be part of a dedicated team committed to delivering high-quality services and fostering community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Social Housing & Communities
✨Tip Number 1
Network like a pro! Reach out to people in the housing and community sectors on LinkedIn. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and community engagement. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled complaints or improved customer satisfaction in past roles. Real-life stories make you memorable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Manager, Social Housing & Communities
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers, especially in a community-focused role like this one.
Communicate Clearly:Your written application should reflect excellent communication skills. Use clear and concise language to convey your thoughts, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Community Engagement:Since this role involves managing community engagement, share examples of how you've successfully interacted with communities in the past. We love seeing candidates who are passionate about making a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mears Group
✨Know Your Stuff
Before the interview, make sure you understand Mears Group's mission and values, especially in relation to social housing and community engagement. Familiarise yourself with their recent projects and how they handle customer service. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've effectively managed customer complaints or engaged with communities in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Training Experience
Since the role involves training contract colleagues, be ready to discuss your experience in training or mentoring others. Think of specific instances where you successfully trained a team or improved processes. This will illustrate your leadership skills and ability to foster a collaborative environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about Mears Group's approach to community engagement or how they measure success against KPIs. This not only shows your enthusiasm for the role but also helps you assess if the company is the right fit for you.
