Customer Success Co-ordinator

Annual salary: up to £30,495.00

Customer Success Co-ordinator Dartford

42.5 hours Per week 8-5 Mon-Friday Full time, £30,495 per annum

About the Role: As a Customer Success Co-ordinator within the planned and retrofit team in the social housing sector, you will play a pivotal role in delivering a stable and profitable contract while ensuring excellent service and support through locally embedded teams. Your responsibilities include managing all customer feedback and complaints in line with Group policy, coordinating social value activities, and ensuring contractual customer KPIs are met through actionable insights. You will support local site teams, represent the customer at senior meetings, and oversee customer engagement initiatives such as resident forums and the Your Voice platform. Additionally, you will promote internal communications, deliver MAPD training, and maintain strong relationships with clients, communities, and relevant stakeholders. The role also involves supporting bids and mobilisations, delivering customer inductions, and contributing to the retention of accreditations. Ensuring adherence to customer-related policies and participating in team meetings and forums are also key aspects of the role, alongside providing support to administrative and community teams when required.

Key Criteria:

• Previous experience in a customer led role.
• Knowledge of social housing
• Previously worked on community initiatives and social value projects
• UK full driving licence

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• EAP

If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.