Mears Group in Milton Keynes is seeking an experienced Customer Resolution Advisor to manage complex customer complaints and enquiries across channels, ensuring timely communication and effective solutions throughout the repairs journey. This office-based role collaborates with operational teams to deliver excellent customer outcomes.
The successful candidate will demonstrate strong written communication, sound judgement in challenging situations, and a commitment to high service standards, with
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Customer Success Advocate – Repairs & Community Impact employer: Mears Group
Mears Group is an excellent employer, offering a dynamic work environment in Dartford that prioritises employee growth and development. With a strong commitment to service excellence, employees benefit from hands-on leadership opportunities, a supportive team culture, and the chance to make a meaningful impact in the community through high-quality maintenance services.
