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- Tasks: Assist customers with queries and ensure top-notch service in a dynamic environment.
- Company: Join Mears, the UK's leading provider of repairs and maintenance services.
- Benefits: Enjoy 25 days leave, staff discounts, and paid volunteering opportunities.
- Why this job: Be part of a supportive team making a real impact in the community.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a part-time role based in Milton Keynes, with a fixed term until February 2026.
The predicted salary is between 20000 - 30000 £ per year.
Annual salary: up to £15,984.53
Customer Service Advisor
Milton Keynes
Salary £28,306.23 (£15,984.53 pro-rated) per annum
Part-time Fixed Term Contract until February 2026
Saturday & Sunday 08:00-20:00 – Office Based
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.
About the Role:
As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Milton Keynes branch you will be a part of a local team supporting high standards of customer service across housing properties. Whilst ensuring best in class customer service and satisfying all safety, quality and cost control standards.
Key Responsibilities:
- Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments
- Accurately diagnose repairs by using the branch operating system.
- Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.
- Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time.
Role Criteria:
- Previous experience in customer service
- Ability to handle complaints and challenging situations
- Excellent written and verbal communication skills
- Good grasp of the English language written and verbal
- Ability to work alone and as part of a team
- Good telephone manner
Desirable: call centre experience, background in repairs, and knowledge of Microsoft.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies
Apply below or to discuss your application further; contact:
Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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Customer Service Advisor employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company, Mears Group, and their services. Understanding their approach to customer service and maintenance will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your previous customer service experience in conversations. Be ready to share specific examples of how you've handled complaints or challenging situations effectively, as this is crucial for the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires excellent communication with various stakeholders, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to work both independently and as part of a team. Prepare to discuss how you've successfully collaborated with others in past roles, as teamwork is essential in this position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like problem-solving, communication, and time management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific experiences that demonstrate your ability to handle customer queries and complaints effectively.
Highlight Relevant Skills: In your application, clearly outline your written and verbal communication skills. Provide examples of how you've successfully managed challenging situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mears Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples of how you've handled complaints or challenging situations, as this will demonstrate your ability to maintain a professional and customer-focused approach.
✨Demonstrate Problem-Solving Abilities
As a Customer Service Advisor, you'll need to accurately diagnose issues and provide solutions. Prepare to discuss scenarios where you've successfully resolved problems, showcasing your critical thinking and time management skills.
✨Communicate Clearly and Effectively
Excellent written and verbal communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to answer questions in a way that reflects your grasp of the English language.
✨Research the Company and Role
Familiarise yourself with Mears Group and their services before the interview. Understanding their commitment to customer service and community support will allow you to align your answers with their values and demonstrate your genuine interest in the position.
