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For Companies At a Glance
- Tasks: Deliver top-notch service, manage customer expectations, and resolve complaints.
- Company: Leading repairs and maintenance provider in Greater London.
- Benefits: Competitive salary, company van, and great benefits.
- Why this job: Make a difference in communities while enhancing customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full-time role with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A prominent repairs and maintenance provider in Greater London is seeking a Customer Liaison Officer to deliver excellent service and support. The ideal candidate will manage customer expectations, resolve complaints, and engage with diverse communities.
Responsibilities include:
- Coordinating tasks
- Attending customer appointments
- Supporting operational needs
A commitment to customer satisfaction and effective communication is essential. This full-time position offers a competitive salary and benefits including a company van.
Customer Liaison Pro - Van & Social Housing employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Pro - Van & Social Housing
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate how our skills align with the Customer Liaison Officer role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows our appreciation and keeps us fresh in their minds. Plus, it’s a great chance to reiterate our enthusiasm for the role!
We think you need these skills to ace Customer Liaison Pro - Van & Social Housing
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've managed expectations and resolved complaints in the past, as this is key for the Customer Liaison Pro role.
Engage with Our Values: Take a moment to reflect on our commitment to customer satisfaction. In your application, share examples of how you’ve gone above and beyond for customers. This will show us that you align with our mission and values.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your relevant skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mears Group
✨Know Your Stuff
Before the interview, make sure you understand the company’s services and values. Research their approach to customer service and how they handle complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, effective communication is key. Prepare examples of how you've successfully resolved customer issues in the past. Practise articulating these experiences clearly, as this will highlight your ability to engage with diverse communities.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer complaints or service delivery. Think about how you would manage expectations and resolve conflicts. Practising these scenarios can help you respond confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
