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- Tasks: Engage with residents, provide updates, and ensure smooth project delivery.
- Company: Join Mears, the UK's largest provider of repairs and maintenance services.
- Benefits: Enjoy 25 days leave, volunteering opportunities, and exclusive staff discounts.
- Why this job: Be a vital link in enhancing resident experiences while working in a supportive environment.
- Qualifications: Customer service experience, GCSEs in English & Maths, and IT literacy required.
- Other info: Mears values diversity and supports social mobility; all backgrounds are encouraged to apply.
The predicted salary is between 21000 - 29000 £ per year.
Annual salary: up to £29,446.42
Customer Liaison Officer
Spennymoor
Full Time Permanent
Salary up to £29,446.42 per annum
42.5 hours per week Monday – Friday
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.
About the Role:
As a Customer Liaison Officer you will be proactive and customer-focused individual to support the smooth delivery of our works by managing and enhancing the resident journey throughout the project. This is a hands-on role that involves engaging with residents on a daily basis — checking in to provide updates, answering any queries, and ensuring they are fully informed about the works taking place in or around their homes. A key responsibility will be to identify and log any resident vulnerabilities or specific needs, helping to minimise disruption and tailor our approach accordingly. The role also requires accurate and consistent logging of information such as daily progress, resident feedback, and any issues raised. You will work closely with the Site Manager and Assistant Site Manager, acting as a vital link between the site team and the residents. At times, you may also be required to liaise directly with clients, supporting clear communication and helping to uphold the highest standards of service and professionalism. This role is ideal for someone with excellent interpersonal skills, a calm and organised approach, and a genuine commitment to delivering a positive experience for residents.
Role Criteria:
- Experience of working in a customer facing or service delivery role.
- Educated to GCSE (or equivalent) in English & Maths
- UK Driving License
- IT Literate – MSO office (excel and word)
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
Apply below or to discuss your application further; contact:
Francesca Swan (francesca.swan@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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Customer Liaison Officer employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Customer Liaison Officer. Understanding the nuances of managing resident interactions and addressing their needs will help you demonstrate your suitability for the role during any discussions.
✨Tip Number 2
Highlight your interpersonal skills in conversations or networking opportunities. Since this role requires excellent communication, showcasing your ability to engage effectively with residents and clients can set you apart from other candidates.
✨Tip Number 3
Research Mears Group and their commitment to community engagement. Being knowledgeable about their values and initiatives can help you align your personal experiences with their mission, making you a more appealing candidate.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios that may arise in the role. Think about examples from your past experiences where you've successfully managed customer concerns or adapted to changing situations, as this will demonstrate your problem-solving abilities.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Liaison Officer. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Interpersonal Skills: Since the role requires excellent interpersonal skills, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to engage with customers effectively and handle queries calmly.
Showcase Relevant Experience: If you have experience in customer-facing roles or service delivery, emphasise this in your application. Use bullet points to clearly outline your achievements and how they relate to the responsibilities of the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mears Group
✨Showcase Your Interpersonal Skills
As a Customer Liaison Officer, your ability to communicate effectively is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, addressing their concerns and ensuring they feel valued.
✨Demonstrate Problem-Solving Abilities
Highlight your experience in identifying and resolving issues. Discuss specific situations where you managed resident vulnerabilities or tailored your approach to meet individual needs, showcasing your proactive attitude.
✨Familiarise Yourself with the Company
Research Mears Group and understand their services and values. Being knowledgeable about their commitment to social mobility and community support will show your genuine interest in the role and alignment with their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-life scenarios. Think about how you would handle various situations involving residents, such as managing complaints or providing updates on project progress, and be ready to articulate your thought process.
