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- Tasks: Be the go-to person for tenants, handling calls and emails about repairs and appointments.
- Company: A leading housing and care services provider in Croydon.
- Benefits: Earn up to £30,458.75 plus 25 days annual leave and other perks.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong organisational and communication skills with a passion for helping others.
- Other info: Join a supportive team in a permanent, full-time role.
The predicted salary is between 18275 - 30458 £ per year.
A leading housing and care services provider in Croydon is seeking a Customer Service Advisor to be the first point of contact for tenants. The role involves handling calls regarding repairs and appointments, managing email communications, and coordinating with various stakeholders.
Candidates must demonstrate strong organizational and communication skills, alongside a passion for customer service.
This permanent, full-time position offers an annual salary of up to £30,458.75 with additional benefits, including 25 days of annual leave.
Croydon Customer Service Advisor - Housing & Repairs employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Croydon Customer Service Advisor - Housing & Repairs
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls and emails, try role-playing with a friend or family member. This will help you feel more confident when discussing repairs and appointments with potential employers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing that Customer Service Advisor role!
We think you need these skills to ace Croydon Customer Service Advisor - Housing & Repairs
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share examples of how you've gone above and beyond in previous roles to provide excellent service. This will help us understand why you're a great fit for the Customer Service Advisor position.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in handling calls and managing communications, as well as any specific skills that align with the job description. We want to see how you can contribute to our team!
Be Clear and Organised: Since strong organisational skills are key for this role, ensure your application is well-structured and easy to read. Use bullet points where necessary and keep your language clear. This will show us that you can communicate effectively, just like we need you to do in the job.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Mears Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in housing and repairs. Familiarise yourself with common issues tenants face and how to address them. This will show your passion for customer service and your readiness to help.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult calls or manage multiple requests at once. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you don’t understand something. This shows that you’re engaged and willing to ensure effective communication.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the types of repairs most commonly handled, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.