At a Glance
- Tasks: Provide excellent customer support and communication throughout housing projects.
- Company: Join a leading social housing provider committed to community engagement.
- Benefits: Enjoy 25 days leave, a company van, and discounts on groceries and holidays.
- Other info: Be part of a diverse team with opportunities for community involvement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28917 - 28917 £ per year.
Annual salary: up to £28,917.00
Full Time Permanent, 42.5 hours per week, Monday – Friday
About the Role
As a Resident Liaison Officer you will work on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, and delivering excellent service and support through our local teams. You will provide front‑facing support and advice as required and deliver proactive communication throughout the works life cycle, putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients and our customers.
Responsibilities
- Deliver a professional, front‑line service to customers, providing a positive face‑to‑face experience at all times.
- Manage a high volume of tasks in a fast‑paced and changing environment, ensuring priorities are handled effectively.
- Coordinate and carry out customer‑related operational tasks, including communications and updates.
- Ensure all customer appointments are attended on time and to the required standard.
- Build and maintain positive relationships with customers, ensuring actions are followed up and clearly communicated.
- Support and deliver customer engagement activities across a range of channels.
- Work with the Customer Service Centre to resolve front‑line queries and complaints effectively.
- Engage with customers throughout works, keeping them informed, managing expectations and involving them in the process.
- Provide clear, accurate and timely information to both customers and operational teams.
- Capture customer feedback and ensure it is fed back into operational teams to support continuous improvement.
- Identify opportunities and contribute to service improvements.
- Work collaboratively with internal teams and external partners to support service delivery.
- Plan and manage workload effectively to meet deadlines and service standards.
- Use internal systems to accurately record and manage customer and operational information.
- Communicate confidently with customers and colleagues, both verbally and in writing.
- Support and contribute to community‑focused initiatives and projects as required.
Qualifications
- Previous experience in a customer‑facing role, ideally within housing, repairs or a similar service environment.
- Proven ability to manage a high volume of work in a fast‑paced, changing environment.
- Strong communication skills, with the ability to explain information clearly and manage customer expectations.
- Experience handling customer queries and complaints, with a focus on resolution and positive outcomes.
- Ability to build and maintain effective relationships with customers and internal teams.
- Good organisational and time‑management skills, with the ability to prioritise workload effectively.
- Experience using computerised systems to manage customer information and track activity.
- A proactive approach to customer engagement and improving service delivery.
- Ability to work collaboratively across teams and with external partners.
- Experience or interest in supporting community initiatives or projects (desirable).
Benefits
- 25 days annual leave plus bank holidays.
- Company van and fuel card.
- Uniform.
- Volunteering leave – paid volunteering in the community.
- Staff perks through Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye‑test vouchers, share‑save scheme, and more.
- Family‑friendly policies.
Additional Information
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. To drive a Mears vehicle, candidates must be aged over 21, have held their licence for over three months and have less than nine points. All our roles are subject to relevant Background, Identity & Security checks before commencement of employment. We are a Disability Confident employer. We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme. We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. We invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply. We are committed to fostering a diverse and inclusive environment where everyone can thrive. We support social mobility by using the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
Resident Liaison Officer in Cottenham employer: Mears Group
Mears Group is an exceptional employer, offering a supportive work culture that prioritises customer engagement and community initiatives. As a Resident Liaison Officer in Cambridge, you will benefit from a competitive salary, generous annual leave, and unique perks such as paid volunteering leave and discounts through Mears Rewards, all while contributing to meaningful projects that enhance the lives of residents. With a strong commitment to employee growth and inclusivity, Mears provides a fulfilling environment for those looking to make a positive impact in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Cottenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mears and their community initiatives. This will help you connect your experience as a Resident Liaison Officer to their values and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, think of examples from your past where you've successfully managed customer expectations or resolved complaints. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage a high volume of tasks in fast-paced environments. Maybe even bring a planner or digital tool to demonstrate how you keep everything on track.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Liaison Officer in Cottenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role is all about communication, don’t shy away from showcasing your ability to explain information clearly. Use examples in your application that demonstrate how you've effectively managed customer expectations in the past.
Be Organised and Proactive:We love candidates who can manage their workload effectively! In your application, mention any experiences where you’ve successfully juggled multiple tasks or improved service delivery. This will show us you’re ready for the fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mears Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the SHDF retrofit programme and how it impacts social housing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires strong communication skills, prepare examples of how you've effectively managed customer queries or complaints in the past. Think about times when you’ve had to explain complex information clearly or build relationships with customers. This will demonstrate your ability to engage with clients and colleagues alike.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage a high volume of tasks in a fast-paced environment. Share specific strategies you use to prioritise your workload and ensure deadlines are met. This will highlight your organisational skills and ability to thrive under pressure, which is crucial for this position.
✨Engage with Community Initiatives
If you have experience or interest in community-focused projects, be sure to mention it during your interview. Talk about any relevant initiatives you've been involved in and how they align with the company's values. This shows that you’re not just looking for a job, but that you’re also passionate about making a positive impact in the community.
