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For Companies At a Glance
- Tasks: Support residents and clients, resolve complaints, and ensure smooth communication.
- Company: Leading housing support organisation in Canterbury with a focus on community engagement.
- Benefits: Competitive salary and inclusive benefits for a fulfilling work experience.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Strong customer service skills and relevant experience in a similar role.
The predicted salary is between 30000 - 42000 £ per year.
A leading housing support organization in Canterbury is seeking a Resident Liaison Officer to support their operational team in delivering exceptional customer service. The role entails working closely with residents and clients to facilitate planned works, resolve complaints, and ensure effective communication throughout the process.
Candidates should have strong customer service skills and experience in a similar role. The position offers a competitive salary and inclusive benefits.
Resident Liaison Officer — Social Housing & Engagement in Canterbury employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer — Social Housing & Engagement in Canterbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Show them you’re not just another candidate; demonstrate your passion for social housing and how you can enhance their customer service experience.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly and effectively. Role-play with a friend or family member to get comfortable discussing your experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resident Liaison Officer — Social Housing & Engagement in Canterbury
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for residents in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Resident Liaison Officer role. We love seeing candidates who understand our mission and values, so make it personal!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our organisation there!
How to prepare for a job interview at Mears Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Officer. Familiarise yourself with the key responsibilities like facilitating planned works and resolving complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service skills are crucial for this role, prepare examples from your past experiences where you've successfully handled difficult situations or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Effective communication is key in this role. During the interview, practice clear and concise communication. Listen carefully to the interviewer's questions and respond thoughtfully. This will demonstrate your ability to engage with residents and clients effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
